Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: k12.wa.us
I ran this command:unknown
It produced this output:unknown
My web server is (include version):unknown
The operating system my web server runs on is (include version):unknown
My hosting provider, if applicable, is: Pantheon
I can login to a root shell on my machine (yes or no, or I don’t know): no
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): unknown
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you’re using Certbot): unknown
Hi! I apologize if this is the wrong topic to post to, and that I don’t have all of this information. I am a Pantheon customer, Pantheon has a process to auto-provision Let’s Encrypt certs when a domain is pointed at Pantheon. We recently launched a site on Pantheon k12.wa.us. This domain is on the public suffix list. Pantheon was able to provision a cert for www.k12.wa.us but we keep getting failures on k12.wa.us. We’ve add a CAA record to k12.wa.us but it still failed to provision the cert. Is there any way we can provision a Let’s Encrypt cert for this domain? Thanks!