No valid A records found

Help
1

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: www.benandmel.com

I ran this command: sudo certbot --apache

It produced this output:
Saving debug log to /var/log/letsencrypt/letsencrypt.log

Which names would you like to activate HTTPS for?

We recommend selecting either all domains, or all domains in a VirtualHost/server block.

1: benandmel.com

2: www.benandmel.com

Select the appropriate numbers separated by commas and/or spaces, or leave input

blank to select all options shown (Enter 'c' to cancel):

Requesting a certificate for benandmel.com and www.benandmel.com

Certbot failed to authenticate some domains (authenticator: apache). The Certificate Authority reported these problems:

Domain: www.benandmel.com

Type: dns

Detail: no valid A records found for www.benandmel.com; no valid AAAA records found for www.benandmel.com

Hint: The Certificate Authority failed to verify the temporary Apache configuration changes made by Certbot. Ensure that the listed domains point to this Apache server and that it is accessible from the internet.

Some challenges have failed.

Ask for help or search for solutions at https://community.letsencrypt.org. See the logfile /var/log/letsencrypt/letsencrypt.log or re-run Certbot with -v for more details.

My web server is (include version): Amazon Linux 2023
al2023-ami-2023.6.20241121.0-kernel-6.1-x86_64

The operating system my web server runs on is (include version): Amazon Linux 2023

My hosting provider, if applicable, is: Amazon AWS

I can login to a root shell on my machine (yes or no, or I don't know): Yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): No

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
certbot 3.0.1

2

Hi @nomadicyeti,

I do not see an A record for www, just the apex.

image
image1456×1574 231 KB

2 Likes
3

Hi! Just like it says on the tin: your www subdomain doesn't have neither A nor AAAA records. Either add one or both of those or don't request a certificate with www name on it.

If you go with the second route, you probably would need to remove it from your Apache conf as well, so Certbot doesn't pick it up again.

3 Likes
4

Thank you!!!!!

2 Likes