Need Help in installing ssl certificate

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: jaisaimaruthi.com

I ran this command: sudo certbot --nginx -d jaisaimaruthi.com -d www.jaisaimaruthi.com

It produced this output: Certbot failed to authenticate some domains (authenticator: nginx). The Certificate Authority reported these problems:
Domain: jaisaimaruthi.com
Type: unauthorized
Detail: 2a02:4780:4c:5337:e50a:104d:58b9:87d: Invalid response from http://jaisaimaruthi.com/.well-known/acme-challenge/3u6iNWxfmIkz7jS9D4aOn7k2QtBEBgmoR2MLjws2HnU: 404

Domain: www.jaisaimaruthi.com
Type: unauthorized
Detail: 2a02:4780:4d:d56e:b968:8c1d:7a98:4fd3: Invalid response from http://www.jaisaimaruthi.com/.well-known/acme-challenge/9hbOuWek2qpGaVHmisDMMVq9yHv8TGInfYw43SkhpWo: 404

My web server is (include version): Nginx

The operating system my web server runs on is (include version): Ubuntu 24.04

My hosting provider, if applicable, is: Hostinger

I can login to a root shell on my machine (yes or no, or I don't know): yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): Cloud Panel

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

Please see:

Your Hostinger provider has some left over IPv6 addresses of their own servers configured in your domains DNS zone. Please correct those IPv6 addresses to the correct addresses of your own server or remove them.

Oh and also please complain to Hostinger about this. We see it a lot lately and this makes your website completely unvisitable for IPv6 enabled users, as IPv6 is usually preferred (just like with Let's Encrypt). For instance, I'm seeing a "Access to this resource on the server is denied" from Hostinger and not your own website. So please complain to Hostinger about this thoroughly.

2 Likes

I am having the same issue with hostinger. i keep getting google chrome message unsafe site .My domain name is arcreative.com.au