Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:ourfamilybios.com
I ran this command:
certbot --apache -d ourfamilybios.com -d www.ourfamilybios.com
It produced this output:
requests.exceptions.ConnectionError: HTTPSConnectionPool(host='acme-v02.api.letsencrypt.org', port=443): Max retries exceeded with url: /directory (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x7ff649b3bc50>: Failed to establish a new connection: [Errno -3] Temporary failure in name resolution',))
I ran this command: ping acme-v02.api.letsencrypt.org
It produced this output:
ping: acme-v02.api.letsencrypt.org: Temporary failure in name resolution
My web server is (include version):
The operating system my web server runs on is (include version): Ubuntu 18.04.6 LTS
My hosting provider, if applicable, is: hostinger (VPS)
I can login to a root shell on my machine (yes or no, or I don't know): yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): no
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot): 0.27.0 (I can't update the Certbot version because I can't install snap)