Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: esd112.org
I ran this command: None
It produced this output: None
My web server is (include version): Kemp LoadMaster balancer
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know):
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
Logs errors: Acme: Validation failed for {"type": "dns","value": "xxxxx.esd112.org"}: { "type": "http-01", "status": "invalid", "error": { "type": "urn:ietf:params:acme:error:connection", "detail": "During secondary validation: 69.56.66.134: Fetching http://xxxx.esd112.org/.well-known/acme-challenge/5Dy_vGy7EbOUZ6Drnv09-S91EU46ry2fuWZCzdmHLug: Timeout during connect (likely firewall problem)", "status": 400 }, "url": "https://acme-v02.api.letsencrypt.org/acme/chall-v3/340507161377/Gjuv-Q", "token": "5Dy_vGy7EbOUZ6Drnv09-S91EU46ry2fuWZCzdmHLug", "validationRecord": [ { "url": "http://apps.esd112.org/.well-known/acme-challenge/5Dy_vGy7EbOUZ6Drnv09-S91EU46ry2fuWZCzdmHLug", "hostname": "xxxx.esd112.org", "port": "80", "addressesResolved": [ "69.56.66.134" ], "addressUsed": "69.56.66.134", "resolverAddrs": [ "A:10.0.12.82:24201", "AAAA:10.0.12.81:27875" ] } ], "validated": "2024-04-19T18:34:00Z" } (code: 13)
We looked at our firewall and we are not seeing any blocked traffics. We even open up the firewall wide open for troubleshooting and still no go! It has been down over 2 weeks.