Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: cprint.arivo.com
I ran this command: several free SSL checkers online
It produced this output: chain is incomplete, No Intermediate/Chain certificate were found
My web server is (include version): Source Technologies ST9815 (printer embedded web server)
The operating system my web server runs on is (include version): Not sure
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know): no
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): Using the embedded web server
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot): certbot 1.21.0
I generated the CSR on the printer, then used Certbot to generate the certificate. After installation, I get the padlock showing the site is secure, but when I verify the domain using several different SSL checkers online, they all show that I'm missing the intermediate certificate. I have installed the chain.pem file that was generated, but can't get it to present the intermediate certificate.
Anyone familiar with installing these certificates on printers? I've tried everything I can think of, but can't get it to work.