Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:servicios.alarmar.com.co
I ran this command:certbot
It produced this output:
root@servicios:~# certbot
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Plugins selected: Authenticator apache, Installer apache
An unexpected error occurred:
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/urllib3/connection.py", line 141, in _new_conn
(self.host, self.port), self.timeout, **extra_kw)
File "/usr/lib/python3/dist-packages/urllib3/util/connection.py", line 83, in create_connection
raise err
File "/usr/lib/python3/dist-packages/urllib3/util/connection.py", line 73, in create_connection
sock.connect(sa)
OSError: [Errno 101] Network is unreachable
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/urllib3/connectionpool.py", line 600, in urlopen
chunked=chunked)
File "/usr/lib/python3/dist-packages/urllib3/connectionpool.py", line 345, in _make_request
self._validate_conn(conn)
File "/usr/lib/python3/dist-packages/urllib3/connectionpool.py", line 846, in _validate_conn
conn.connect()
File "/usr/lib/python3/dist-packages/urllib3/connection.py", line 284, in connect
conn = self._new_conn()
File "/usr/lib/python3/dist-packages/urllib3/connection.py", line 150, in _new_conn
self, "Failed to establish a new connection: %s" % e)
urllib3.exceptions.NewConnectionError: <urllib3.connection.VerifiedHTTPSConnection object at 0x7f0021a97da0>: Failed to establish a new connection: [Errno 101] Network is unreachable
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/requests/adapters.py", line 440, in send
timeout=timeout
File "/usr/lib/python3/dist-packages/urllib3/connectionpool.py", line 649, in urlopen
_stacktrace=sys.exc_info()[2])
File "/usr/lib/python3/dist-packages/urllib3/util/retry.py", line 388, in increment
raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='acme-v02.api.letsencrypt.org', port=443): Max retries exceeded with url: /directory (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x7f0021a97da0>: Failed to establish a new connection: [Errno 101] Network is unreachable',))
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/acme/client.py", line 1120, in _send_request
response = self.session.request(method, url, *args, **kwargs)
File "/usr/lib/python3/dist-packages/requests/sessions.py", line 502, in request
resp = self.send(prep, **send_kwargs)
File "/usr/lib/python3/dist-packages/requests/sessions.py", line 612, in send
r = adapter.send(request, **kwargs)
File "/usr/lib/python3/dist-packages/requests/adapters.py", line 504, in send
raise ConnectionError(e, request=request)
requests.exceptions.ConnectionError: HTTPSConnectionPool(host='acme-v02.api.letsencrypt.org', port=443): Max retries exceeded with url: /directory (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x7f0021a97da0>: Failed to establish a new connection: [Errno 101] Network is unreachable',))
During handling of the above exception, another exception occurred:
ValueError: Requesting acme-v02.api.letsencrypt.org/directory: Network is unreachable
Please see the logfiles in /var/log/letsencrypt for more details.
root@servicios:~#
root@servicios:~# certbot renew
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Processing /etc/letsencrypt/renewal/servicios.poblado.alarmar.com.co.conf
Cert is due for renewal, auto-renewing...
Plugins selected: Authenticator apache, Installer apache
Attempting to renew cert (servicios.poblado.alarmar.com.co) from /etc/letsencrypt/renewal/servicios.poblado.alarmar.com.co.conf produced an unexpected error: Requesting acme-v02.api.letsencrypt.org/directory: Network is unreachable. Skipping.
All renewal attempts failed. The following certs could not be renewed:
/etc/letsencrypt/live/servicios.poblado.alarmar.com.co/fullchain.pem (failure)
All renewal attempts failed. The following certs could not be renewed:
/etc/letsencrypt/live/servicios.poblado.alarmar.com.co/fullchain.pem (failure)
1 renew failure(s), 0 parse failure(s)
My web server is (include version): ubuntu 16.04
I can login to a root shell on my machine (yes or no, or I don't know):yes