Help to renew a certificate

Hi I just received an email indicating to renew a certificate. The person in charge in no longer working for this company. We where not aware of this issue. How can I find out any information and renew asap. I don't have any information besides the name of certificate

If anyone can help, thank you



Unfortunately, you're the only one able to provide (yourselve) the required information. We, as volunteers of this Community, can only try to guide you. There isn't any public information regarding these matters.

I think you'll need to find out a few things:

  • Which server is hosting the website
  • Aquire root access to that server
  • Find out which ACME client has been used in the past (most likely certbot, but other clients could be used too)
  • Depending on the ACME client used, trigger the renewal

By the way, I think you have bigger issues, as your site returns an empty page. And the HTTP page doesn't redirect to the HTTPS version of the site. Not that it would matter much, as the HTTPS version of your site is empty too.


Thank you for your help, have a great day


@Sonia If you're having trouble, there might be other ways. Please ask for more help if you're stuck getting the renewal working.


Welcome to the Let's Encrypt Community, Sonia :slightly_smiling_face:

From what I can see...

... you successfully acquired a certificate for an hour ago and that certificate is installed properly.


Do you have access to your system or is it managed hosting?


Good morning, thank you for the reply. I am not sure, its not web hosting but we are trying to figure our the purpose of this ?? Would you be able to give me any information?

Thank you

Would you be able to give me any information?

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Since your certificate is already installed and working properly, we don't really need any additional information from you. From your certificate history, it looks like you had autorenewal every 60 days working great for a while then missed in December, but succeeded in January before the certificate expired.

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