The goal here is to make the help form more effective. A large part of the effectiveness is based on whether users will actually fill out the form.
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
It produced this output:
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know):
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot):
Please include any domain names you are trying to certify (e.g.
www.example.com), how you get your certificates (e.g. certbot (
certbot --version) or cPanel), and any commands you used with their full outputs.
- Part of the idea here is to reduce the burden and redundancy presented to the OP to encourage them to provide adequate details
- We can usually figure out the operating system (though not version) and webserver software by making a simple request to the server, which we almost always need to do anyhow to test port 80 response. Asking the OP their OS version in the handful of cases it matters isn't a big deal.
- Knowing how an OP gets their certificates will usually indicate if a control panel is being used and whether or not they have root access.
- Half the time the OP doesn't know the difference between their hosting provider, their domain registrar, WordPress, and Bitnami. Knowing the hosting provider is rarely helpful anyhow. Discovering LBs, Cloudflare, and such is often dynamic in the process (and frequently happens via Dig).