Our certificate is not able to renew as we have 'exceeded the rate limit'. We have investigated this here and can see 3 requests this month: crt.sh | donate.emergencyuk.org
Could you tell us why we are facing this error and how to fix? Because we have 3 requests but we don't have a working certificate at the moment. We are running through Plesk.
crt.sh shows five issuances, all within the space of ten minutes:
This almost exclusively happens when the issuance process is completely successful but the ACME client is throwing away the result. Is your ACME client installed within a container (e.g. docker) which is being destroyed and rebuilt from scratch? Is your ACME client installed on an ephemeral server that is losing its on-disk state every time it restarts?