Error occured while creating certificates

Help
1

We are currently having an issue setting up an SSL in our domain

Things we've tried but doesn't seem to work:

  1. Revoking and deleting the existing certificates and creating a new one
  2. Follow the troubleshooting process mentioned here in the documentation (Generate and Install a Let's Encrypt SSL Certificate for a Bitnami Application)
  3. Making sure that port 443 is open.
  4. Spinning up a fresh server (a WP server on AWS Lightsail) just in case it was a misconfiguration on our end.

I can login to a root shell on my machine (yes or no, or I don’t know): Yes

IP: 18.139.13.73

We've done some research and we can't find a proper solution.
Any help will be appreciated. Thanks!

2

Hi @frfrsimmons, and welcome to the LE community forum :slight_smile:

Please don't revoke perfectly good certs.
This is only required when the private key has been compromised (or suspected of being compromised).
Otherwise, this action needlessly consumes additional LE resources.

The screenshot shows failed tls-alpn-01 authentication requests.
This seems unusual even for Bitnami and certainly for Apache.

I see that port 80 is open to IP 18.139.13.73.
Perhaps you could use the simpler HTTP-01 authentication method instead.
OR
Use find a better guide...???
[I don't use `Bitnami`, so I can't make a personal recommendation]

In re-review, I see an IP mismatch:

But global DNS shows me:

Name:    amsbb-mongolia.3xpo.com
Address: 3.1.188.148
3

Sorry about the IP mismatch, I double-checked and it looks fine on my end. It might be because the DNS is not yet done with the propagation process.

4

issue is fixed.

5

So it was just the out-of-sync DNS issue?

6

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