Error creating new order - certbot sees incorrect domain?

My domain is: janesdomain.gay

I ran this command: sudo certbot --apache

It produced this output:

Which names would you like to activate HTTPS for?
We recommend selecting either all domains, or all domains in a VirtualHost/server block.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
1: phpbb.example.com
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Select the appropriate numbers separated by commas and/or spaces, or leave input
blank to select all options shown (Enter 'c' to cancel): 1
Requesting a certificate for phpbb.example.com
An unexpected error occurred:
Error creating new order :: Cannot issue for "phpbb.example.com": The ACME server refuses to issue a certificate for this domain name, because it is forbidden by policy
Ask for help or search for solutions at https://community.letsencrypt.org. See the logfile /var/log/letsencrypt/letsencrypt.log or re-run Certbot with -v for more details.

My web server is (include version): (I'm not sure what to put here, sorry. I'm trying to run a phpbb forum on a local machine)

The operating system my web server runs on is (include version): Ubuntu 22.04.2 LTS x86_64

My hosting provider, if applicable, is: (N/A, locally hosted)

I can login to a root shell on my machine (yes or no, or I don't know): Yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): No

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot): 2.6.0

Sorry if I answered anything incorrectly above, I'll try to elaborate as best I can - this is only my second time ever touching domain names and the first time I've done anything with SLL certs. Basically, I have a local box that I've installed a phpbb forum onto. The forum seems to be working fine, and I've attached my domain to it successfully, so I went to let's encrypt to get a SSL cert set up.

Everything works fine until I run the command to actually create a cert - the only visible choice is "phpbb.example.com", which is definitely not my domain. Running "apachectl -S" returns these results:

VirtualHost configuration:
*:80                   is a NameVirtualHost
         default server 127.0.1.1 (/etc/apache2/sites-enabled/000-default.conf:1)
         port 80 namevhost 127.0.1.1 (/etc/apache2/sites-enabled/000-default.conf:1)
         port 80 namevhost phpbb.example.com (/etc/apache2/sites-enabled/phpbb.conf:1)

I'm stumped on what to do from here, and I'm genuinely unsure where to start troubleshooting - has anyone seen a similar issue to this? Apologies if this question isn't appropriate for the forums here

all links in your website are reletive links, so I think you were just getting this because as default virtualhost (ip virtualhost skips even if it has default tag on it)
I think you should look at phpbb.conf (likely top of it)

4 Likes

Hi @PlainJane, and welcome to the LE community forum :slight_smile:

Are you on the right system?
Please show whichever of these can produce an IPv4 address:
curl -4 ifconfig.co
curl -4 ifconfig.io

2 Likes

If phpbb.example.com is literally in that configuration file and phpbb.example.com is not your domain name (which is obviously isn't), you probably want to reconfigure phpbb.conf so its ServerName directive is correct.

6 Likes

oh my god, i somehow didn't see the file tree in the output there (in my defense, it was a long day)

I navigated to the phpbb.conf in there, replaced the domain with mine, and it worked fine first try - thank you for the help!

4 Likes

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