Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: https://webmail.poderjudicialchiapas.gob.mx/?_task=logout
I ran this command:
sudo /usr/local/bin/certbot-auto --apache --no-bootstrap
It produced this output:
Creating virtual environment…
Installing Python packages…
Had a problem while installing Python packages.
pip prints the following errors:
Collecting ConfigArgParse==1.0 (from -r /tmp/tmp.eEHw7wWN2D/letsencrypt-auto-requirements.txt (line 12))
Downloading https://files.pythonhosted.org/packages/66/37/dd9fcb3b19c1dceea450ee994952e311a96dd827bb09ee19169c3427e0d3/ConfigArgParse-1.0.tar.gz (40kB)
ConfigArgParse requires Python ‘>=2.7, !=3.0., !=3.1., !=3.2., !=3.3., !=3.4.*’ but the running Python is 3.4.10
Certbot has problem setting up the virtual environment.
We were not be able to guess the right solution from your pip
output.
Consult https://certbot.eff.org/docs/install.html#problems-with-python-virtual-environment
for possible solutions.
You may also find some support resources at https://certbot.eff.org/support/ .
My web server is (include version):
SERVIDOR APACHE
The operating system my web server runs on is (include version):
CENTOS 6.10 FINAL
My hosting provider, if applicable, is:
TELMEX
I can login to a root shell on my machine (yes or no, or I don’t know):
SI
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): NO
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): desconozco