Domain verification fails using Certify The Web and Cloudflare

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: webinar.ng

I ran this command: certifytheweb software

It produced this output: Validation of the required challenges did not complete successfully. Domain validation failed: webinar.ng
No TXT record found at _acme-challenge.webinar.ng Forbidden urn:ietf:params:acme:error:unauthorized

My web server is (include version): Apache

The operating system my web server runs on is (include version): Centos7

My hosting provider, if applicable, is: Namecheap

I can login to a root shell on my machine (yes or no, or I don't know): Yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): Yes, Cpanel/WHM

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):


I used certifytheweb software to issue a wildcard certificate but I keep getting a validation error.

I checked the dns record and I saw a lot of acme records in there: DNS Lookup - Check DNS Records

Meanwhile, I have just two records in my dns record both on cloudflare and cpanel: Screenshot by Lightshot

What can I do to make this work, please?

Thanks.

1 Like

Welcome to the community @olammy

When too many TXT records get created they can cause the DNS challenge to fail. Try removing them all and try again. Go to your Cloudflare config for that. If Cloudflare only shows two you need to ask their support to remove them. They have a bug that does not show them all when there are too many.

That just fixes this symptom. You also need to find out why they are not getting deleted. If you only used Certify it is best to post that in their forum. Or, maybe wait for @webprofusion (Certify author) to check in here. Let us know if you used other ACME clients before Certify.

3 Likes

Thanks for the greet and for your comment @MikeMcQ

I will check with Cloudflare with the DNS.

I've tried to use the Autossl in the WHM console but the wildcard is not getting issued, so I switched to using certifytheweb software.

Right now, I am trying to issue the certificate using the certifytheweb software.

Thanks once again.

1 Like
nslookup -q=txt _acme-challenge.webinar.ng
_acme-challenge.webinar.ng      text =
        "-ZKlP7000LLjdFjOXU6PgekxTQb0bJnU_l49QtuhKvk"
        "-cIsBZ5dgxNYvSfNU1pfOuGtR69o-r52deO6cYq1j48"
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Well...
We know the ADD TXT record function works (186 times!).
But the DELETE TXT record function seems to be having some trouble :frowning: .

2 Likes

Hi, I can confirm that the TXT add/remove for Cloudflare works fine, make sure you are running the latest version of Certify The Web (5.6.8) however as older versions did sometimes dislike finding existing TXT records!

Please delete your existing _acme-challenge records from any affected domains (or subdomain records like _acme-challenge.www etc), then run your certificate request again.

Note also that Cloudflare recently introduced a "backup" certs feature which can also mess with the _acme-challenge TXT record, and if the problem persist try disabling Universal SSL on your domain to see if that fixes the issues, if so you should raise a support query with Cloudflare.

Certify The Web also has it's own support forum over at https://community.certifytheweb.com/ or licensed users have access to our priority helpdesk ticketing service.

4 Likes

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