DNS problem: SERVFAIL looking up CAA for beta.artoreal.com

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My domain is:beta.artoreal.com

I ran this command:sudo certbot --nginx-path=/usr/share/nginx/letsencrypt -m support@artoreal.com --agree-tos -d beta.artoreal.com
support@artoreal.com

It produced this output: Domain: beta.artoreal.com
Type: None
Detail: DNS problem: SERVFAIL looking up CAA for beta.artoreal.com

My web server is (include version):nginx 1.10.3

The operating system my web server runs on is (include version):ubantu 16.04

My hosting provider, if applicable, is:Softcell

I can login to a root shell on my machine (yes or no, or I don’t know):Yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):No

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):certbot 0.31.0

Seems to be a DNSSEC issue on at least one of the nameservers: https://letsdebug.net/beta.artoreal.com/40549

The nameservers appear to be running PowerDNS, so whoever runs them can try:

sudo pdnsutil rectify-zone artoreal.com
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No SOA known for ‘artoreal.com.’, is such a zone in the database?
No SOA known for ‘beta.artoreal.com.’, is such a zone in the database?

Above result’s i get when i run this command “sudo pdnsutil rectify-zone artoreal.com or sudo pdnsutil rectify-zone beta.artoreal.com” for both main & sub domain.

What server are you running that command on?

Can you try it on ns2.softcell.co.in ?

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What server are you running that command on? : on Putty
Can you try it on ns2.softcell.co.in ? No, I don’t have C-panel access.

Sounds like you’re going to have to contact Softcell to fix it.

The alternative is to just disable DNSSEC entirely.

2 Likes

We setup this same SSl on www.tumbhistudio.com successfully.

With Apache + Ubantu , but not able to set on beta.artoreal.com due to this error: " [DNS problem: SERVFAIL looking up CAA for beta.artoreal.com".

Just contact Softcell and link them to this thread.

They need to rectify artoreal.com on their side.

1 Like

Thanks for your valuable time & support.

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