Disappearing and wandering Certs

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:
All of the Above are a Wordpress Multisite instance

CheersandGears.com - an instance of Invision Power

Autohosts.net - where my Cpanel and WHM are

I ran this command:
Cpanel LetsEncrypt plug-in

It produced this output:

My web server is (include version): Apache 2.4

The operating system my web server runs on is (include version):
CloudLinux 7.9
My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know): Yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
Cpanel - 96.0.8
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

Every morning my Wordpress sites lose their certificates. I have to go into CPanel and reinstall them. Additionally, they get domains criss-crossed. For example, the certificate at Motothrills.com is issued to www.grababooty.autohosts.net, the certificate at ReallySimple.work is issued to CheersandGears.com. I have also seen certificates on my websites listed as being issued to Cudaprops.com which is in an entirely different CPanel account. CheersandGears.com currently has a certificate according to the browser, but if I go into the Cpanel wizard, it shows not installed even though I installed it yesterday.


How do you have these domains setup in cPanel?

Are they all Alias/Parked Domains? Or do you have Addon domains mixed in there?

Usually I would expect a multi-site to make use of Alias domains. In that case, you would create a single certificate that covers all of your domains at once.

It sounds like you might have some domains which inadvertently are being fought over by more than a single certificate.

But, to make sense of things, would it please be possible for you to post screenshots of these pages:

  • Domains
  • Addon Domains
  • Aliases
  • Lets Encrypt SSL

What's going on should hopefully become apparent if we could see those.


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