Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
Our community will need more information in order to answer this question. What do you mean by “banned?” What kind of testing are you trying to do? What is your setup?
Why does every post here get flagged and takes 30 minutes to get authorized? kind amakes trying to seek help impossible, consider this a rant as i know this post wont show for 30 minutes and i need disperate help and i cant even speak on thise forum
Our forum software uses automated spam detection that flagged your posts; I’m not sure why, but I released them as soon as I noticed. We are a small organization, it is the holiday season for us, and most participants here are volunteers.
There is a Let's Encrypt Staging system for testing purposes. It is much less restrictive about failures. I don't know how to set that with DirectAdmin. You'll have to check with their support channel or forum. Or perhaps a different volunteer will know.
I see you got a valid Let's Encrypt cert in Oct that does not expire until Jan 9. But, your server is using a cert you got prior to that which just expired. This tells me something has gone wrong with your server config and likely the DirectAdmin setup.
In any event, just based on your cert history it looks like something significant has changed since Sep30.
i am running 5 sites off that same box, i dotn know why this 1 main and most important site is failing while the others are fine, all are set up identical
For example, in your cert history I see a cert from Oct11 with just the domain turbodj.com. Yet, the certs prior to that included that name and several others. In Oct you must have done something different. Although, I am pretty sure the DirectAdmin forum will be a more productive avenue for you.
Google showed some example commands for using the LE Staging system but I don't know DirectAdmin well enough to vouch for them. I'd follow DA Troubleshooting first.
You get 5 failures per hour against the LE Production system. I recommend doing a more targetting debug with DA. Or, switch to using the Staging system. Some systems have their own rate limits. The exact error message that indicates an LE Rate limit is described here: Rate Limits - Let's Encrypt
That was partially helpful. The part on the right of that screen would be helpful too. Or, just copy/paste here the error line that starts with "Detail: "
I see how you ended up here. DA uses a program called Certbot to get Let's Encrypt certs. And, Certbot always refers people here for any kind of problem.
If you were running Certbot manually we could better give you suggestions on how to debug and correct your problem. But, when Certbot is running inside a configurator like DA you really need to work with that configurator vendor. Even when we know the exact error we are likely to say you need to check something in your Apache or DA config. Keeping DA and your other components in sync is important. Something has likely gotten out of sync and you need to get that restored.
Sometimes a volunteer here will have personal experience with such a configurator. But, the quickest and more reliable approach is to visit the DA forum: https://forum.directadmin.com/
Or, as indicated in their Troubleshooting guide, submit a support ticket to DA.
Yes, well, that means the DocumentRoot in your Apache config for those domain names don't match what DA told Certbot to use for that domain. Does that mean anything to you?
Are you able to run a command like: sudo certbot certificates
Please show contents of file below. I don't know that this will lead to a solution. Because if your DA setup and your Apache are out of sync I can't help get that sorted. But, maybe it will be a clue
/etc/letsencrypt/renewal/turbodj.com.conf
As an aside, now that I know you can run Certbot directly you can test with the LE Staging system doing this:
