Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: unibrokers.com.ec
I ran this command:
certbot --nginx -d unibrokers.com.ec -d www.unibrokers.com.ec --test-cert
It produced this output:
# certbot --nginx -d unibrokers.com.ec -d www.unibrokers.com.ec --test-cert
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Plugins selected: Authenticator nginx, Installer nginx
Obtaining a new certificate
Performing the following challenges:
http-01 challenge for www.unibrokers.com.ec
Waiting for verification...
Challenge failed for domain www.unibrokers.com.ec
http-01 challenge for www.unibrokers.com.ec
Cleaning up challenges
Some challenges have failed.
IMPORTANT NOTES:
- The following errors were reported by the server:
Domain: www.unibrokers.com.ec
Type: dns
Detail: DNS problem: SERVFAIL looking up A for
www.unibrokers.com.ec - the domain's nameservers may be
malfunctioning; DNS problem: SERVFAIL looking up AAAA for
www.unibrokers.com.ec - the domain's nameservers may be
malfunctioning
My web server is (include version): NGINX 1.18
The operating system my web server runs on is (include version): Ubuntu 20.04
My hosting provider, if applicable, is: IVH
I can login to a root shell on my machine (yes or no, or I don't know): yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): no
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot): 2.11.0
For some reason renewals were failing, I'm at the rate limit now... but I want to get this fixed so tomorrow I can get new certificates.
I checked from my home, I can query the domain just fine. I don't have any AAAA records, IPv4 only. Not sure how to proceed.