Hello! The person who manages our website is out of the country and I’m trying to get it up and running again. Any help would be very much appreciated! I am sorry that I don’t know the answer to many of these questions.
Thank you so much in advance.
My domain is: r4wh.org
I ran this command: ??
It produced this output:
My web server is (include version): wordpress
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know):
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):
Hi @jmostow.r4wh
checking your domain there are a lot of old certificates visible ( https://check-your-website.server-daten.de/?q=r4wh.org ):
Newest:
| CRT-Id |
Issuer |
not before |
not after |
Domain names |
LE-Duplicate |
next LE |
| 1150808918 |
CN=Let's Encrypt Authority X3, O=Let's Encrypt, C=US |
2019-01-27 22:27:32 |
2019-04-27 21:27:32 |
r4wh.org |
|
|
| 1 entries |
|
|
|
|
|
|
| 985256158 |
CN=Let's Encrypt Authority X3, O=Let's Encrypt, C=US |
2018-11-28 22:09:34 |
2019-02-26 22:09:34 |
r4wh.org |
|
|
| 1 entries |
|
|
|
|
|
|
First certificate is from 2017-08-05 22:49:00
Looks like you have used tls-sni-01 validation, that's not longer supported, support ended ~~ 2019-03-15. Looks that the next renew didn't work.
Do you have something like a "shell access". A console?
sudo certbot certificates
sudo certbot --version
would be helpful.