Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
It produced this output:
/opt/bitnami/apache2/scripts/ctl.sh : httpd stopped
2019/12/13 16:34:05 [INFO] [affinity-iot.com] acme: Trying renewal with 2158 hours remaining
2019/12/13 16:34:06 [INFO] [affinity-iot.com] AuthURL: https://acme-v02.api.letsencrypt.org/acme/authz-v3/1710221149
2019/12/13 16:34:06 [INFO] [www.affinity-iot.com] AuthURL: https://acme-v02.api.letsencrypt.org/acme/authz-v3/1710221150
2019/12/13 16:34:06 [INFO] [affinity-iot.com] acme: authorization already valid; skipping challenge
2019/12/13 16:34:06 [INFO] [www.affinity-iot.com] acme: authorization already valid; skipping challenge
2019/12/13 16:34:07 [INFO] [affinity-iot.com] Server responded with a certificate.
/opt/bitnami/apache2/scripts/ctl.sh : httpd started at port 80
My web server is (include version):
Apache2 on ubuntu using bitnami wordpress
The operating system my web server runs on is (include version):
Linux Ubuntu 16.04
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know):
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you’re using Certbot): 0.31.0
I have the renewal command in my crontab /opt/bitnami/letsencrypt/scripts/renew-certificate.sh to run every time that we are due for renewal. I knew that today we were due to renew, but saw that the site indicated there was no valid cert. I ran the command manually and did not receive any error, but the certs are not appearing in the /live/domain directory. I also checked the letsencrypt logs and it is not indicating any errors. Any help at all is much appreciated!