Can't renew certificate

Hi…
I can’t renew my certificate. The test is ok in all 3 items, but renew does not work and certificate ended today.
Is it because I am using the free version and I got the limit ?
If I buy a profesional license will I be able to renew it ?
Best regards

IIS is running on Windows 10 Professional

Hi @ricardo.mendes

please answer the following questions:


Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

1 Like

Hi JurgenAuer,

thanks for your reply. Sorry for th delay but i am on holidays and do not come to my PC everyday.

Here you have the answers…

Best regards

My domain is: helpdesk.gfk.pt

I ran this command: no command. I ave used the app "Certify the web, Certify SSL/TLS Certificate Manager 4.1.4.0

It produced this output:
2019-08-08 10:14:04.475 +01:00 [INF] Certify/4.1.4.0 (Windows; Microsoft Windows NT 6.2.9200.0)
2019-08-08 10:14:04.475 +01:00 [INF] Beginning Certificate Request Process: Intranet GfK using ACME Provider:Certes
2019-08-08 10:14:04.475 +01:00 [INF] Registering Domain Identifiers
2019-08-08 10:14:04.476 +01:00 [ERR] BeginCertificateOrder: creating/retrieving order. Retries remaining:2
2019-08-08 10:14:25.494 +01:00 [ERR] BeginCertificateOrder: error creating order. Retries remaining:1 System.Net.Http.HttpRequestException: An error occurred while sending the request. —> System.Net.WebException: Unable to connect to the remote server —> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 88.221.238.121:443
at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)
at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
— End of inner exception stack trace —
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
— End of inner exception stack trace —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Providers.Certes.LoggingHandler.d__6.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Net.Http.HttpClient.d__58.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certes.Acme.AcmeHttpClient.d__101.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Certes.AcmeContext.<GetDirectory>d__17.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Certes.IAcmeContextExtensions.<GetResourceUri>d__0.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Certes.AcmeContext.<NewOrder>d__19.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Certify.Providers.Certes.CertesACMEProvider.<BeginCertificateOrder>d__26.MoveNext() 2019-08-08 10:14:26.495 +01:00 [ERR] BeginCertificateOrder: creating/retrieving order. Retries remaining:0 2019-08-08 10:14:47.498 +01:00 [ERR] BeginCertificateOrder: error creating order. Retries remaining:-1 System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 88.221.238.121:443 at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult) at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Certify.Providers.Certes.LoggingHandler.<SendAsync>d__6.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Net.Http.HttpClient.<FinishSendAsyncBuffered>d__58.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Certes.Acme.AcmeHttpClient.<Get>d__101.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certes.AcmeContext.d__17.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certes.IAcmeContextExtensions.d__0.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certes.AcmeContext.d__19.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Providers.Certes.CertesACMEProvider.d__26.MoveNext()
2019-08-08 10:14:48.513 +01:00 [ERR] Certificate request process failed: System.Exception: Failed to begin certificate order.
at Certify.Providers.Certes.CertesACMEProvider.d__26.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Management.CertifyManager.d__11.MoveNext() in C:\Work\GIT\certify\src\Certify.Core\Management\CertifyManager\CertifyManager.CertificateRequest.cs:line 463
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Management.CertifyManager.d__8.MoveNext() in C:\Work\GIT\certify\src\Certify.Core\Management\CertifyManager\CertifyManager.CertificateRequest.cs:line 333
System.Exception: Failed to begin certificate order.
at Certify.Providers.Certes.CertesACMEProvider.d__26.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Management.CertifyManager.d__11.MoveNext() in C:\Work\GIT\certify\src\Certify.Core\Management\CertifyManager\CertifyManager.CertificateRequest.cs:line 463
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Management.CertifyManager.d__8.MoveNext() in C:\Work\GIT\certify\src\Certify.Core\Management\CertifyManager\CertifyManager.CertificateRequest.cs:line 333
2019-08-08 10:14:48.513 +01:00 [INF] Intranet GfK: Request failed - Failed to begin certificate order. System.Exception: Failed to begin certificate order.
at Certify.Providers.Certes.CertesACMEProvider.d__26.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Management.CertifyManager.d__11.MoveNext() in C:\Work\GIT\certify\src\Certify.Core\Management\CertifyManager\CertifyManager.CertificateRequest.cs:line 463
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Management.CertifyManager.d__8.MoveNext() in C:\Work\GIT\certify\src\Certify.Core\Management\CertifyManager\CertifyManager.CertificateRequest.cs:line 333
2019-08-08 10:14:48.514 +01:00 [INF] Intranet GfK: Request failed - Failed to begin certificate order. System.Exception: Failed to begin certificate order.
at Certify.Providers.Certes.CertesACMEProvider.d__26.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Management.CertifyManager.d__11.MoveNext() in C:\Work\GIT\certify\src\Certify.Core\Management\CertifyManager\CertifyManager.CertificateRequest.cs:line 463
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Management.CertifyManager.d__8.MoveNext() in C:\Work\GIT\certify\src\Certify.Core\Management\CertifyManager\CertifyManager.CertificateRequest.cs:line 333

My web server is (include version): IIS version 10.1.17763.1

The operating system my web server runs on is (include version): Windows 10 Professional, Version 1809 (OS Build 17763.557)

My hosting provider, if applicable, is: Our Computer room

I can login to a root shell on my machine (yes or no, or I don’t know): not Linux

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): I am using the app Certufy the web

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): ??

Hi Jurgen Auer,

sorry for the late reply but I am on holidays.

Here you have the answers.

Best regards


My domain is: helpdesk.gfk.pt

I ran this command: Used te Certufy the web app, version 4.1.4.0

It produced this output:
2019-08-08 10:14:04.475 +01:00 [INF] Certify/4.1.4.0 (Windows; Microsoft Windows NT 6.2.9200.0)
2019-08-08 10:14:04.475 +01:00 [INF] Beginning Certificate Request Process: Intranet GfK using ACME Provider:Certes
2019-08-08 10:14:04.475 +01:00 [INF] Registering Domain Identifiers
2019-08-08 10:14:04.476 +01:00 [ERR] BeginCertificateOrder: creating/retrieving order. Retries remaining:2
2019-08-08 10:14:25.494 +01:00 [ERR] BeginCertificateOrder: error creating order. Retries remaining:1 System.Net.Http.HttpRequestException: An error occurred while sending the request. —> System.Net.WebException: Unable to connect to the remote server —> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 88.221.238.121:443
at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)
at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
— End of inner exception stack trace —
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
— End of inner exception stack trace —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Providers.Certes.LoggingHandler.d__6.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Net.Http.HttpClient.d__58.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certes.Acme.AcmeHttpClient.d__101.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Certes.AcmeContext.<GetDirectory>d__17.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Certes.IAcmeContextExtensions.<GetResourceUri>d__0.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Certes.AcmeContext.<NewOrder>d__19.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Certify.Providers.Certes.CertesACMEProvider.<BeginCertificateOrder>d__26.MoveNext() 2019-08-08 10:14:26.495 +01:00 [ERR] BeginCertificateOrder: creating/retrieving order. Retries remaining:0 2019-08-08 10:14:47.498 +01:00 [ERR] BeginCertificateOrder: error creating order. Retries remaining:-1 System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 88.221.238.121:443 at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult) at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) --- End of inner exception stack trace --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Certify.Providers.Certes.LoggingHandler.<SendAsync>d__6.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Net.Http.HttpClient.<FinishSendAsyncBuffered>d__58.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Certes.Acme.AcmeHttpClient.<Get>d__101.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certes.AcmeContext.d__17.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certes.IAcmeContextExtensions.d__0.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certes.AcmeContext.d__19.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Providers.Certes.CertesACMEProvider.d__26.MoveNext()
2019-08-08 10:14:48.513 +01:00 [ERR] Certificate request process failed: System.Exception: Failed to begin certificate order.
at Certify.Providers.Certes.CertesACMEProvider.d__26.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Management.CertifyManager.d__11.MoveNext() in C:\Work\GIT\certify\src\Certify.Core\Management\CertifyManager\CertifyManager.CertificateRequest.cs:line 463
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Management.CertifyManager.d__8.MoveNext() in C:\Work\GIT\certify\src\Certify.Core\Management\CertifyManager\CertifyManager.CertificateRequest.cs:line 333
System.Exception: Failed to begin certificate order.
at Certify.Providers.Certes.CertesACMEProvider.d__26.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Management.CertifyManager.d__11.MoveNext() in C:\Work\GIT\certify\src\Certify.Core\Management\CertifyManager\CertifyManager.CertificateRequest.cs:line 463
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Management.CertifyManager.d__8.MoveNext() in C:\Work\GIT\certify\src\Certify.Core\Management\CertifyManager\CertifyManager.CertificateRequest.cs:line 333
2019-08-08 10:14:48.513 +01:00 [INF] Intranet GfK: Request failed - Failed to begin certificate order. System.Exception: Failed to begin certificate order.
at Certify.Providers.Certes.CertesACMEProvider.d__26.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Management.CertifyManager.d__11.MoveNext() in C:\Work\GIT\certify\src\Certify.Core\Management\CertifyManager\CertifyManager.CertificateRequest.cs:line 463
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Management.CertifyManager.d__8.MoveNext() in C:\Work\GIT\certify\src\Certify.Core\Management\CertifyManager\CertifyManager.CertificateRequest.cs:line 333
2019-08-08 10:14:48.514 +01:00 [INF] Intranet GfK: Request failed - Failed to begin certificate order. System.Exception: Failed to begin certificate order.
at Certify.Providers.Certes.CertesACMEProvider.d__26.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Management.CertifyManager.d__11.MoveNext() in C:\Work\GIT\certify\src\Certify.Core\Management\CertifyManager\CertifyManager.CertificateRequest.cs:line 463
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Management.CertifyManager.d__8.MoveNext() in C:\Work\GIT\certify\src\Certify.Core\Management\CertifyManager\CertifyManager.CertificateRequest.cs:line 333

My web server is (include version): IIS Version 10.0.17763.1

The operating system my web server runs on is (include version):Windows 10 Professional, version 1809 (OS Build 17763.557)

My hosting provider, if applicable, is: We have this web vserver on our computer room and it is a VM

I can login to a root shell on my machine (yes or no, or I don’t know): Not linux

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): I am usinf the app Certify the web version 4.1.4.0

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): Not linux

Hi I have posted my answer 3 times and it does not apear herer…

Hi Jurgen Auer,

sorry for the late reply but I am on holidays.

Here you have the answers.

Best regards


My domain is: helpdesk.gfk.pt

I ran this command: Used te Certufy the web app, version 4.1.4.0

It produced this output:
2019-08-08 10:14:48.514 +01:00 [INF] Intranet GfK: Request failed - Failed to begin certificate order. System.Exception: Failed to begin certificate order.
at Certify.Providers.Certes.CertesACMEProvider.d__26.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Management.CertifyManager.d__11.MoveNext() in C:\Work\GIT\certify\src\Certify.Core\Management\CertifyManager\CertifyManager.CertificateRequest.cs:line 463
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Certify.Management.CertifyManager.d__8.MoveNext() in C:\Work\GIT\certify\src\Certify.Core\Management\CertifyManager\CertifyManager.CertificateRequest.cs:line 333

My web server is (include version): IIS Version 10.0.17763.1

The operating system my web server runs on is (include version):Windows 10 Professional, version 1809 (OS Build 17763.557)

My hosting provider, if applicable, is: We have this web vserver on our computer room and it is a VM

I can login to a root shell on my machine (yes or no, or I don’t know): Not linux

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): I am usinf the app Certify the web version 4.1.4.0

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): Not linux

Hi Jurgen Auer,

sorry for the late reply but I am on holidays.

Here you have the answers.

Best regards


My domain is: helpdesk.gfk.pt

I ran this command: Used te Certufy the web app, version 4.1.4.0

It produced this output:
Error in LOG saying: Intranet GfK: Request failed - Failed to begin certificate order. System.Exception: Failed to begin certificate order.

My web server is (include version): IIS Version 10.0.17763.1

The operating system my web server runs on is (include version):Windows 10 Professional, version 1809 (OS Build 17763.557)

My hosting provider, if applicable, is: We have this web vserver on our computer room and it is a VM

I can login to a root shell on my machine (yes or no, or I don’t know): Not linux

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): I am usinf the app Certify the web version 4.1.4.0

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): Not linux

The posts were temporarily caught by the forum's spam filtering. I'm sorry for the inconvenience. :sweat_drops:

Checking your domain there is a problem visible.

First, you have some older certificates - https://check-your-website.server-daten.de/?q=helpdesk.gfk.pt#ct-logs

Issuer not before not after Domain names LE-Duplicate next LE
Let's Encrypt Authority X3 2019-05-06 2019-08-04 helpdesk.gfk.pt
1 entries
Let's Encrypt Authority X3 2019-03-02 2019-05-31 helpdesk.gfk.pt
1 entries
Let's Encrypt Authority X3 2019-02-16 2019-05-17 helpdesk.gfk.pt
1 entries
Let's Encrypt Authority X3 2019-02-08 2019-05-09 helpdesk.gfk.pt
1 entries
Let's Encrypt Authority X3 2019-02-06 2019-05-07 helpdesk.gfk.pt
1 entries
Let's Encrypt Authority X3 2019-02-05 2019-05-06 helpdesk.gfk.pt
1 entries

So renew had worked.

Now your configuration looks good.

Domainname Http-Status redirect Sec. G
http://helpdesk.gfk.pt/
213.63.138.218 404 0.150 M
Not Found
https://helpdesk.gfk.pt/
213.63.138.218 403 3.184 N
Forbidden
Certificate error: RemoteCertificateChainErrors
http://helpdesk.gfk.pt/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de
213.63.138.218 404 0.150 A
Not Found
Visible Content: Not Found Not Found HTTP Error 404. The requested resource is not found.

But checking the last url manual, that's not a standard IIS error message.

Because:

A Info: Different Server-Headers found

Your http has

Server: Microsoft-HTTPAPI/2.0

your https

Server: Microsoft-IIS/10.0
X-Powered-By: ASP.NET

Looks like your ACME-client doesn't work with this reduced version "Microsoft-HTTPAPI/2.0".

Do you have a port 80 binding? So http and https use the same webserver?

Yes I have.
I allways had Microsoft-HTTPAPI/2.0
Should I cange to 4.0 to renew and then put it back to 2.0 ?

Best regards

Checked your new output:

Your server can't connect that ip address.

88.221.238.121 - a88-221-238-121.deploy.static.akamaitechnologies.com

Is there a wrong / expired hosts entry?

Hi Jurgen,

but I can ping:

C:\Users\Administrator>ping 88.221.238.121

Pinging 88.221.238.121 with 32 bytes of data:
Reply from 88.221.238.121: bytes=32 time=26ms TTL=51
Reply from 88.221.238.121: bytes=32 time=26ms TTL=51
Reply from 88.221.238.121: bytes=32 time=26ms TTL=51
Reply from 88.221.238.121: bytes=32 time=26ms TTL=51

Ping statistics for 88.221.238.121:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 26ms, Average = 26ms

and when when pressing test the result is:

2019-08-08 14:55:01.965 +01:00 [INF] All Tests Completed OK

So I don’t understand why my host is unable to connect to the remote server.

Any Idea what could be wrong on my side ?

Best Regards

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.