Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: img.pptvhd36.com
It produced this output:
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Plugins selected: Authenticator webroot, Installer None
Starting new HTTPS connection (1): acme-v02.api.letsencrypt.org
Obtaining a new certificate
Performing the following challenges:
http-01 challenge for img.pptvhd36.com
Using the webroot path /abc/def/images for all unmatched domains.
Waiting for verification…
Cleaning up challenges
Failed authorization procedure. img.pptvhd36.com (http-01): urn:ietf:params:acme:error:serverInternal :: The server experienced an internal error :: Could not communicate with VA
The following errors were reported by the server:
Detail: Could not communicate with VA
Unfortunately, an error on the ACME server prevented you from
completing authorization. Please try again later.
My web server is (include version): nginx/1.15.3
The operating system my web server runs on is (include version):
Centos 7 (Linux 3.10.0-862.3.2.el7.x86_64 x86_64)
My hosting provider, if applicable, is: -
I can login to a root shell on my machine (yes or no, or I don’t know): Yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): No
This problem just occurred recently this use to work just fine. It started when the certificates need to be renewal but this time this error pops up and no matter what I tried I can’t create a certificate on this subdomain. So I decided to delete the cert and generate a new one, but the same error pops up again. I have another subdomain on this server as well, but that one works perfectly fine. Right now I am using a wild-domain cert on this domain name while I am trying to fix this issue.