# Your connection is not secure/private

**URL:** <https://community.letsencrypt.org/t/your-connection-is-not-secure-private/21958>\
**Category:** Help\
**Created:** [October 31, 2016, 4:37pm UTC](https://community.letsencrypt.org/t/your-connection-is-not-secure-private/21958 "2016-10-31T16:37:56Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![bilal-io](https://avatars.discourse-cdn.com/v4/letter/b/bc79bd/32.png) [@bilal-io](https://community.letsencrypt.org/u/bilal-io)\
**Post date:** [October 31, 2016, 4:37pm UTC](https://community.letsencrypt.org/t/your-connection-is-not-secure-private/21958/1 "2016-10-31T16:37:56Z")

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Hello everyone,

My client and some of his website visitors are seeing these errors on Chrome and Firefox “Your connection is not secure/private”.  
My client is using MacOS, and so am I but I am not getting the errors he is getting.

The key was set up yesterday, and I am getting an A on [ssllabs.com](http://ssllabs.com)  
Domain name is: [solidsurfacecompany.com](http://solidsurfacecompany.com)

System setup:

- Ubuntu Ubuntu 16.04.1 LTS (GNU/Linux 4.4.0-45-generic x86\_64)
- Apache/2.4.23
- Running the website WordPress latest version
- I am redirecting all http links to https  
Am I missing anything else ?

Your help will be much appreciated. Thank you

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**Author:** ![mnordhoff](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/mnordhoff/32/22583_2.png) [@mnordhoff](https://community.letsencrypt.org/u/mnordhoff)\
**Post date:** [October 31, 2016, 4:45pm UTC](https://community.letsencrypt.org/t/your-connection-is-not-secure-private/21958/2 "2016-10-31T16:45:12Z")

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What specific error message do they get? On what site? [https://solidsurfacecompany.com/](https://solidsurfacecompany.com/) works for me, but the certificate isn’t valid for [https://www.solidsurfacecompany.com/](https://www.solidsurfacecompany.com/), so that site fails with that error message.

If you want the certificate to cover `www.solidsurfacecompany.com`, you should run certbot again, changing “`-d solidsurfacecompany.com`” to “`-d solidsurfacecompany.com -d www.solidsurfacecompany.com`”, make any necessary configuration changes to your web server, and reload or restart it.

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**Author:** ![bilal-io](https://avatars.discourse-cdn.com/v4/letter/b/bc79bd/32.png) [@bilal-io](https://community.letsencrypt.org/u/bilal-io)\
**Post date:** [October 31, 2016, 9:32pm UTC](https://community.letsencrypt.org/t/your-connection-is-not-secure-private/21958/3 "2016-10-31T21:32:34Z")

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Hello mnordhoff, thanks for taking the time to respond

Here are the screenshots of error messages on both chrome and firefox.

 ![](https://global.discourse-cdn.com/letsencrypt/original/2X/9/902bdcaae2ce5f204383a8298c40bf8be8691287.jpg)

I expanded the certificate to include the domain with www. I will have to wait and see what my client says after he tests, I am not aware of any technique to generate the errors myself.

Thanks

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**Author:** ![schoen](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/schoen/32/79_2.png) [@schoen](https://community.letsencrypt.org/u/schoen)\
**Post date:** [October 31, 2016, 9:38pm UTC](https://community.letsencrypt.org/t/your-connection-is-not-secure-private/21958/4 "2016-10-31T21:38:47Z")

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Perhaps in Advanced in Firefox the client could export a copy of the cert and you could post that here (to ensure that it’s the same cert that we’re all seeing)?

The steps in Firefox are Advanced / Add Exception… / Get Certificate / View / Details / Export…

Then the user would choose a name for the `.crt` file and then send it to you (say, as an e-mail attachment).

If the user’s browser isn’t accepting the cert, it’s also possible that there’s something unusual about the browser or OS rather than something wrong with the cert.

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**Author:** ![tonytranupc](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/tonytranupc/32/9740_2.png) [@tonytranupc](https://community.letsencrypt.org/u/tonytranupc)\
**Post date:** [November 29, 2016, 7:41pm UTC](https://community.letsencrypt.org/t/your-connection-is-not-secure-private/21958/5 "2016-11-29T19:41:06Z")

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I found this from Google. It was helped me to fix my issue.

[https://usefulpcguide.com/16666/your-connection-is-not-private/](https://usefulpcguide.com/16666/your-connection-is-not-private/)

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**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\
**Post date:** [December 29, 2016, 7:41pm UTC](https://community.letsencrypt.org/t/your-connection-is-not-secure-private/21958/6 "2016-12-29T19:41:07Z")

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