# Wheres my certificate

**URL:** <https://community.letsencrypt.org/t/wheres-my-certificate/92418>\
**Category:** Help\
**Created:** [April 29, 2019, 11:21pm UTC](https://community.letsencrypt.org/t/wheres-my-certificate/92418 "2019-04-29T23:21:17Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![rvanlierop](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/rvanlierop/32/31556_2.png) [@rvanlierop](https://community.letsencrypt.org/u/rvanlierop)\
**Post date:** [April 29, 2019, 11:21pm UTC](https://community.letsencrypt.org/t/wheres-my-certificate/92418/1 "2019-04-29T23:21:17Z")

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Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [https://crt.sh/?q=example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:acblunit557.org

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:Site5

I can login to a root shell on my machine (yes or no, or I don’t know):no

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):  
yes  
The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you’re using Certbot):

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**Author:** ![JuergenAuer](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/juergenauer/32/26491_2.png) [@JuergenAuer](https://community.letsencrypt.org/u/JuergenAuer)\
**Post date:** [April 29, 2019, 11:48pm UTC](https://community.letsencrypt.org/t/wheres-my-certificate/92418/2 "2019-04-29T23:48:07Z")

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Hi @rvanlierop

> [@rvanlierop](#):
>
> My domain is:acblunit557.org

there is no certificate. Certificates are logged in Certificate transparency logs - [crt.sh | acblunit557.org](https://crt.sh/?q=acblunit557.org) shows nothing.

Checking the https version of your domains there is a wrong certificate:

```nohighlight
CN=*.accountservergroup.com, 
OU=PositiveSSL Wildcard, OU=Domain Control Validated
	09.09.2014
	09.09.2019
expires in 132 days	
*.accountservergroup.com, accountservergroup.com - 2 entries

```

Perhaps the website of your hoster.

If you want to create a certificate: Start there:

> **[How It Works - Let's Encrypt](https://letsencrypt.org/how-it-works/)**
>
> The objective of Let’s Encrypt and the ACME protocol is to make it possible to set up an HTTPS server and have it automatically obtain a browser-trusted certificate, without any human intervention. This is accomplished by running a certificate...

Then select a client:

> **[ACME Client Implementations - Let's Encrypt](https://letsencrypt.org/docs/client-options/)**
>
> Last updated: Jul 22, 2023 | See all Documentation Let’s Encrypt uses the ACME protocol to verify that you control a given domain name and to issue you a certificate. To get a Let’s Encrypt certificate, you’ll need to choose a piece...

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\
**Post date:** [May 29, 2019, 11:48pm UTC](https://community.letsencrypt.org/t/wheres-my-certificate/92418/3 "2019-05-29T23:48:10Z")

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