Website page not displaying after cert install / LSB: Bitnami Init Script failed

Z-0918 · March 30, 2023, 6:29pm

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

https://share.cnic-n9portal.net/

I ran this command:

systemctl status bitnami.service

It produced this output:

● bitnami.service - LSB: Bitnami Init Script
Loaded: loaded (/etc/init.d/bitnami; bad; vendor preset: enabled)
Active: failed (Result: exit-code) since Thu 2023-03-30 14:25:29 UTC; 2h 55min ago
Docs: man:systemd-sysv-generator(8)
Process: 9923 ExecStart=/etc/init.d/bitnami start (code=exited, status=203/EXEC)

Mar 30 14:25:29 xxxx systemd[1]: Starting LSB: Bitnami Init Script...
Mar 30 14:25:29 ip-10-3-5-5 systemd[1]: bitnami.service: Control process exited, code=exited status=203
Mar 30 14:25:29 xxxx systemd[1]: Failed to start LSB: Bitnami Init Script.
Mar 30 14:25:29 xxxx systemd[1]: bitnami.service: Unit entered failed state.
Mar 30 14:25:29 xxxx systemd[1]: bitnami.service: Failed with result 'exit-code'.

I ran this command:

systemctl start bitnami.service

It produced this output:

Job for bitnami.service failed because the control process exited with error code. See "systemctl status bitnami.service" and "journalctl -xe" for details.

I ran this command:

sudo /opt/bitnami/ctlscript.sh status

It produced this output:

apache not running
tomcat already running
mysql already running

My web server is (include version): Tomcat

The operating system my web server runs on is (include version):

Ubuntu 16

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):

I use MobaXterm

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

certbot 0.27.0

MikeMcQ · March 30, 2023, 7:14pm

Hmm. I see a webpage from your domain. It is a default page for Apache

And, I see you got a cert two days ago and it is being used by this Apache server. So, I'm not sure what problem there is with the cert.

Did you run the above two commands? What did they say?

As an aside, Ubuntu 16 is fairly old and Certbot 0.27 is very very old. You should consider updating although it probably isn't causing whatever problem this is. See https://certbot.eff.org for update instructions.

Also see this SSL Test site showing a valid cert from Apache right now

Z-0918 · March 30, 2023, 7:45pm

Thank you for the reply! Please see results below.

I ran this command: journalctl -xe

It produced this output:

-- Unit bitnami.service has begun starting up.
Mar 30 18:11:02 ip-10-3-5-5 systemd[14076]: bitnami.service: Failed at step EXEC spawning /etc/init.d/bitnami: Exec format error
-- Subject: Process /etc/init.d/bitnami could not be executed
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
--
-- The process /etc/init.d/bitnami could not be executed and failed.
--
-- The error number returned by this process is 8.
Mar 30 18:11:02 ip-10-3-5-5 systemd[1]: bitnami.service: Control process exited, code=exited status=203
Mar 30 18:11:02 ip-10-3-5-5 systemd[1]: Failed to start LSB: Bitnami Init Script.
-- Subject: Unit bitnami.service has failed
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
--
-- Unit bitnami.service has failed.
--
-- The result is failed.
Mar 30 18:11:02 ip-10-3-5-5 systemd[1]: bitnami.service: Unit entered failed state.
Mar 30 18:11:02 ip-10-3-5-5 systemd[1]: bitnami.service: Failed with result 'exit-code'.
Mar 30 18:17:01 ip-10-3-5-5 CRON[14157]: pam_unix(cron:session): session opened for user root by (uid=0)
Mar 30 18:17:01 ip-10-3-5-5 CRON[14158]: (root) CMD (   cd / && run-parts --report /etc/cron.hourly)
Mar 30 18:17:01 ip-10-3-5-5 CRON[14157]: pam_unix(cron:session): session closed for user root
Mar 30 18:25:55 ip-10-3-5-5 dhclient[640]: DHCPREQUEST of 10.3.5.5 on eth0 to 10.3.5.1 port 67 (xid=0x7f9230c0)
Mar 30 18:25:55 ip-10-3-5-5 dhclient[640]: DHCPACK of 10.3.5.5 from 10.3.5.1
Mar 30 18:25:55 ip-10-3-5-5 dhclient[640]: bound to 10.3.5.5 -- renewal in 1471 seconds.
Mar 30 18:26:01 ip-10-3-5-5 CRON[14272]: pam_unix(cron:session): session opened for user bitnami by (uid=0)
Mar 30 18:26:01 ip-10-3-5-5 CRON[14273]: (bitnami) CMD (cd /opt/bitnami/stats && ./agent.bin --run -D)
Mar 30 18:26:03 ip-10-3-5-5 CRON[14272]: pam_unix(cron:session): session closed for user bitnami
Mar 30 18:50:27 ip-10-3-5-5 dhclient[640]: DHCPREQUEST of 10.3.5.5 on eth0 to 10.3.5.1 port 67 (xid=0x7f9230c0)
Mar 30 18:50:27 ip-10-3-5-5 dhclient[640]: DHCPACK of 10.3.5.5 from 10.3.5.1
Mar 30 18:50:27 ip-10-3-5-5 dhclient[640]: bound to 10.3.5.5 -- renewal in 1579 seconds.
Mar 30 19:16:47 ip-10-3-5-5 dhclient[640]: DHCPREQUEST of 10.3.5.5 on eth0 to 10.3.5.1 port 67 (xid=0x7f9230c0)
Mar 30 19:16:47 ip-10-3-5-5 dhclient[640]: DHCPACK of 10.3.5.5 from 10.3.5.1
Mar 30 19:16:47 ip-10-3-5-5 dhclient[640]: bound to 10.3.5.5 -- renewal in 1360 seconds.
Mar 30 19:17:01 ip-10-3-5-5 CRON[14835]: pam_unix(cron:session): session opened for user root by (uid=0)
Mar 30 19:17:01 ip-10-3-5-5 CRON[14836]: (root) CMD (   cd / && run-parts --report /etc/cron.hourly)
Mar 30 19:17:01 ip-10-3-5-5 CRON[14835]: pam_unix(cron:session): session closed for user root
Mar 30 19:26:01 ip-10-3-5-5 CRON[14934]: pam_unix(cron:session): session opened for user bitnami by (uid=0)
Mar 30 19:26:01 ip-10-3-5-5 CRON[14935]: (bitnami) CMD (cd /opt/bitnami/stats && ./agent.bin --run -D)
Mar 30 19:26:02 ip-10-3-5-5 CRON[14934]: pam_unix(cron:session): session closed for user bitnami

I ran this command: systemctl status bitnami.service

It produced this output:

● bitnami.service - LSB: Bitnami Init Script
   Loaded: loaded (/etc/init.d/bitnami; bad; vendor preset: enabled)
   Active: failed (Result: exit-code) since Thu 2023-03-30 18:11:02 UTC; 1h 29min ago
     Docs: man:systemd-sysv-generator(8)
  Process: 14076 ExecStart=/etc/init.d/bitnami start (code=exited, status=203/EXEC)

Mar 30 18:11:02 ip-10-3-5-5 systemd[1]: Starting LSB: Bitnami Init Script...
Mar 30 18:11:02 ip-10-3-5-5 systemd[1]: bitnami.service: Control process exited, code=exited status=203
Mar 30 18:11:02 ip-10-3-5-5 systemd[1]: Failed to start LSB: Bitnami Init Script.
Mar 30 18:11:02 ip-10-3-5-5 systemd[1]: bitnami.service: Unit entered failed state.
Mar 30 18:11:02 ip-10-3-5-5 systemd[1]: bitnami.service: Failed with result 'exit-code'.

MikeMcQ · March 30, 2023, 7:55pm

Well, I don't see any errors that look related to a Let's Encrypt cert. Why do you think this problem is related to your cert from two days ago?

You might try asking about this on a Bitnami forum.

rg305 · March 30, 2023, 9:51pm

Could this possibly get any more complicated ? ? ?

Please show file:

Bruce5051 · March 30, 2023, 9:54pm

Sure; Apache.

$ curl -Ii https://share.cnic-n9portal.net/
HTTP/1.1 200 OK
Date: Thu, 30 Mar 2023 21:53:41 GMT
Server: Apache/2.4.18 (Ubuntu)
Last-Modified: Tue, 28 Mar 2023 15:41:10 GMT
ETag: "2c39-5f7f7b0536af7"
Accept-Ranges: bytes
Content-Length: 11321
Vary: Accept-Encoding
Content-Type: text/html

Z-0918 · March 30, 2023, 10:09pm

Please see below: /etc/init.d/bitnami

root@ip-10-3-5-5:/etc/init.d# vi bitnami
#!/bin/sh


RESULT=0

case "$1" in
  start)
    . /opt/bitnami/scripts/setenv.sh
    . /opt/bitnami/scripts/init/functions
    clean_skip_bitnami_start

    mkdir -p /opt/bitnami/var/log
    # Initialization before services are started
    (
    for script in `find /opt/bitnami/var/init/pre-start -type l -executable | sort`; do
      skip_bitnami_start_check && exit 0
      $script 2>&1 || true
    done
    ) | tee /opt/bitnami/var/log/pre-start.log

    skip_bitnami_start_check && exit 0
    /opt/bitnami/ctlscript.sh start
    RESULT=$?

    # Initialization after services are started
    (
    for script in `find /opt/bitnami/var/init/post-start -type l -executable | sort`; do
      $script 2>&1 || true
    done
    ) | tee /opt/bitnami/var/log/post-start.log
    ;;
  *)
    exec /opt/bitnami/ctlscript.sh "$@"
    ;;
esac

exit $RESULT

rg305 · March 31, 2023, 12:27am

What does this file show?:

Z-0918 · March 31, 2023, 12:43am

The file is blank. Nothing is inside it

Z-0918 · April 17, 2023, 5:37pm

Apache2 Ubuntu Default Page is displaying in my web browser instead of the actual webpage for https://share.cnic-n9portal.net/

I noticed that when I run the following commands:

sudo systemctl stop apache2
sudo systemctl disable apache2

Followed by:

sudo /opt/bitnami/ctlscript.sh restart

My website comes back up successfully:

https://share.cnic-n9portal.net/

This leads me to believe Apche2 somewhere might be interfering with the setup?

rg305 · April 17, 2023, 6:11pm

There may be multiple versions of Apache [or flavors of that].

This was seen earlier:

But now shows:
Server: Apache

Z-0918 · April 17, 2023, 6:14pm

I had just completed a fresh reinstall via Certbot if that makes sense?

rg305 · April 17, 2023, 6:19pm

certbot doesn't have anything to do with that.

Z-0918 · April 17, 2023, 6:25pm

Do I need to delete a version of Apache? Is there a way I can confirm if there are duplicates that might be causing an issue?

I ran this below (if this helps to bring clarification):

sudo apachectl -t -D DUMP_VHOSTS

Results:

VirtualHost configuration:
*:80                   share.cnic-n9portal.net (/opt/bitnami/apache2/conf/bitnami/bitnami.conf:8)
*:443                  share.cnic-n9portal.net (/opt/bitnami/apache2/conf/bitnami/bitnami.conf:62)

rg305 · April 17, 2023, 6:28pm

Yes, but I'm afraid I don't have any knowledge of your system to provide you with guidance on that.

system · May 17, 2023, 6:28pm

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