Using PunchSalad Let's Encrypt unable to reach verification files

Help
1

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:NAMECHEAP

I can login to a root shell on my machine (yes or no, or I don't know):Don't know

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):cPanel v 134.0.56

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):n/a

2

More info: Domain is Lovedup.co.uk

All three verification links are reachable via Port 80

This worked for the last two three month certs since we moved the site to Namecheap hosting.

Any ideas?

Thanks

3

Sorry - and further info Web server Apache 2.4.68 and runs on Linux 4.48
I am using the web version of PunchSalad app which works fine for other sites on Namecheap.
I am using Chrome but have tried Firefox portable and same result after checking resolution of the three links to the verification files - the error box is returned when verifying domain that Let's Encrypt wasn't able to access the files.

4

We do not assist with Punch Salad here and strongly suggest you find a different way.

They retain your private key which should never be shared with anyone. You should also look for a method that allows you to automate getting a cert.

Start here: Getting Started - Let's Encrypt

5

Thanks for your prompt reply. I will attempt to install them using acme.sh. Cheers!

6

You could try using CertSage. :slightly_smiling_face:

7

Thanks Jonathan - after a few hours attempting to run acme.sh scripts and stalling on write errors when trying to add tokens to the acme-challenge folder I thought I'd give CertSage a go.
Thank God I did! Success first try. This is a beautiful ap :smile: Thanks for all your hard work. Much appreciated.

8

Very happy to hear CertSage worked for you! :folded_hands:

9

I don’t know why I’m receiving this email

10

Check the thread settings in your browser, isn't it "Watching"?