User reports problem accessing one of our domains - others work


#1

My domain is:
bankwebinars.com - cuwebinars.com - directorseries.com - ttscompliancesuite.com

All domains appear correctly covered when i browse but I have a client who is having problems with just the last domain. They’ve cleared cookies, tried incognito, tried other browsers – all workstations within the given network show the same problem.

It produced this output:

What’s my next troubleshooting step? many thanks!

My web server is (include version):
The operating system my web server runs on is (include version):

Azure App Service


#2

Hi @justSteve,

Is there some kind of firewall or appliance on that network that is intermediating connections to this site?

https://www.ssllabs.com/ssltest/analyze.html?d=www.ttscompliancesuite.com

seems to show that it is set up just fine on your end.


#3

Client has just confirmed the problem was at their firewall. Thanks very much for the quick reply!


#4

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