Unauthorized error on renewing bigbluebutton SSL certificate

Greetings everyone,

I am the following error while renewing the SSL certificate for the first time, in bigbluebutton linux(ubuntu) server.

My domain is: byoku****northeurope.cloudapp.azure.com

I ran this command: sudo certbot certificates

It produced this output:

Saving debug log to /var/log/letsencrypt/letsencrypt.log

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Processing
/etc/letsencrypt/renewal/byoku****.northeurope.cloudapp.azure.com.conf*
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Cert is due for renewal, auto-renewing...
Plugins selected: Authenticator webroot, Installer None
Renewing an existing certificate
Performing the following challenges:
http-01 challenge for byokul***.northeurope.cloudapp.azure.com*
Using the webroot path /var/www/bigbluebutton-default/assets for all unmatched domains.
Waiting for verification...
Challenge failed for domain byoku***.northeurope.cloudapp.azure.com*
http-01 challenge for byoku****.northeurope.cloudapp.azure.com*
Cleaning up challenges
Attempting to renew cert (byokul***.northeurope.cloudapp.azure.com) from /etc/letsencrypt/renewal/byokul****.northeurope.cloudapp.azure.com.conf produced an unexpected error: Some challenges have failed.. Skipping.*
All renewal attempts failed. The following certs could not be renewed:

  • /etc/letsencrypt/live/byokul***.northeurope.cloudapp.azure.com/fullchain.pem (failure)*

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All renewal attempts failed. The following certs could not be renewed:

  • /etc/letsencrypt/live/byoku*****.northeurope.cloudapp.azure.com/fullchain.pem (failure)*
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    1 renew failure(s), 0 parse failure(s)

IMPORTANT NOTES:

    • The following errors were reported by the server:*
  • Domain: byoku*****.northeurope.cloudapp.azure.com*

  • Type: unauthorized*

  • Detail: 4.231.172.1**: Invalid response from*

  • http://byokul***.northeurope.cloudapp.azure.com/.well-known/acme-challenge/CVmtwdDqAPckNe-UOulpFk-_i6b0N2EKp***5aaLi4:

  • 404*

  • To fix these errors, please make sure that your domain name was*

  • entered correctly and the DNS A/AAAA record(s) for that domain*

  • contain(s) the right IP address.*

My web server is (include version): Azure VM

The operating system my web server runs on is (include version): ubuntu 20.04

My hosting provider, if applicable, is: Azure Microsoft

I can login to a root shell on my machine (yes or no, or I don't know): Yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): Just command line interface

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

byo***l@*****:~$ certbot --version
certbot 0.40.0
byo***@****:~$ certbot-auto --version
certbot-auto: command not found

Hi @Aman_03, and welcome to the LE community forum :slight_smile:

Why are you hiding the domain name [and the IP]?
Why are you using the domain "azure.com" for your cert?

That is NOT the recommended version.
See installation instructions at: Certbot Instructions | Certbot (eff.org)

You are not using the correct webroot OR Apache has failed you.
I'd start by reviewing the output of:
sudo apachectl -t -D DUMP_VHOSTS

4 Likes

Greetings,
Apologies for delayed response ( I am out of town ).
Letsencrypt installed automatically with the Bigbluebutton installation with nginx.

I'll have a look for the LetsEncrypt installation.
Thanks

1 Like

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