# Unable to generate the SSL certificate **URL:** \ **Category:** Help\ **Created:** [September 3, 2024, 9:42am UTC](https://community.letsencrypt.org/t/unable-to-generate-the-ssl-certificate/225083 "2024-09-03T09:42:03Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![alexbelletti](https://avatars.discourse-cdn.com/v4/letter/a/f475e1/32.png) [@alexbelletti](https://community.letsencrypt.org/u/alexbelletti)\ **Post date:** [September 3, 2024, 9:42am UTC](https://community.letsencrypt.org/t/unable-to-generate-the-ssl-certificate/225083/1 "2024-09-03T09:42:03Z")
My domain name is: freetodance.it I have a website hosted on **Heroku** My domain provider is **register.it** ISSUE: I cannot generate the SSL certificate for **freetodance.it** (non-www) If I try to generate it from the Heroku control panel I get that there is an error on the DNS configuration. They use Let's Encrypt. The Heroku support told me that the ALIAS record is correctly configured, but they notice this error: noticed this error `404 urn:ietf:params:acme:error:malformed: No order for ID 283617924727` This is my DNS settings: ![Screenshot 2024-09-02 alle 11.16.25](https://global.discourse-cdn.com/letsencrypt/original/3X/5/1/51012afaebd426cdf8a6e1b60a65b9572ec8a31f.png) Is there anyone who can help me? Thank you. ---
**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\ **Post date:** [September 3, 2024, 10:05am UTC](https://community.letsencrypt.org/t/unable-to-generate-the-ssl-certificate/225083/2 "2024-09-03T10:05:20Z")
> [@alexbelletti](#): > > `urn:ietf:params:acme:error:malformed: No order for ID 283617924727` This specific error is _probably_ due to a bug in the ACME client used by Heroku. The client is trying to retrieve or use a specific order, but that order is not known to the ACME server. I _think_ this is not directly related to your own setup. ---
**Author:** ![petercooperjr](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/petercooperjr/32/84698_2.png) [@petercooperjr](https://community.letsencrypt.org/u/petercooperjr)\ **Post date:** [September 3, 2024, 12:22pm UTC](https://community.letsencrypt.org/t/unable-to-generate-the-ssl-certificate/225083/3 "2024-09-03T12:22:50Z")
> [@alexbelletti](#): > > The Heroku support told me that the ALIAS record is correctly configured, but they notice this error: > noticed this error `404 urn:ietf:params:acme:error:malformed: No order for ID 283617924727` If it just happened once, it may be an instance of "[the 404 bug](https://community.letsencrypt.org/t/error-while-trying-to-renew-my-cert-on-fortigate/209979/18)", a known issue where sometimes Let's Encrypt's servers aren't as in-sync as they're supposed to be. But trying again would generally work. As @Osiris says, if this is a persistent error, then it sounds like some sort of bug in their ACME client. ---
**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\ **Post date:** [September 3, 2024, 12:35pm UTC](https://community.letsencrypt.org/t/unable-to-generate-the-ssl-certificate/225083/4 "2024-09-03T12:35:53Z")
> [@petercooperjr](#): > > "[the 404 bug](https://community.letsencrypt.org/t/error-while-trying-to-renew-my-cert-on-fortigate/209979/18)" The _what_ now? 😲 But you're probably right, did not know or remember that bug. 🙂 ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [October 3, 2024, 12:36pm UTC](https://community.letsencrypt.org/t/unable-to-generate-the-ssl-certificate/225083/5 "2024-10-03T12:36:09Z")
Closed on October 3, 2024, 12:36pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.