# TSOhost problem help **URL:** \ **Category:** Help\ **Created:** [October 28, 2020, 1:36pm UTC](https://community.letsencrypt.org/t/tsohost-problem-help/137042 "2020-10-28T13:36:54Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![JClynes](https://avatars.discourse-cdn.com/v4/letter/j/ebca7d/32.png) [@JClynes](https://community.letsencrypt.org/u/JClynes)\ **Post date:** [October 28, 2020, 1:36pm UTC](https://community.letsencrypt.org/t/tsohost-problem-help/137042/1 "2020-10-28T13:36:54Z")
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [https://crt.sh/?q=example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help. My domain is: [https://gardensuburblibrary.org.uk/gscl/](https://gardensuburblibrary.org.uk/gscl/) I ran this command: N/A It produced this output: N/A My web server is (include version): The operating system my web server runs on is (include version): My hosting provider, if applicable, is: Tsohost - Tsohost "We have noticed an issue with Let's Encrypt on our Cloud hosting platform" this has been an issue since 23rd Oct and we can't renew our SSL certificate through Tsohost - is it possible to renew it elsewhere ? I can login to a root shell on my machine (yes or no, or I don't know): I'm using a control panel to manage my site (no, or provide the name and version of the control panel): The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you're using Certbot): ---
**Author:** ![rg305](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/rg305/32/91314_2.png) [@rg305](https://community.letsencrypt.org/u/rg305)\ **Post date:** [October 28, 2020, 5:13pm UTC](https://community.letsencrypt.org/t/tsohost-problem-help/137042/2 "2020-10-28T17:13:29Z")
Hi and welcome to the community! I'm sorry to hear about your expired cert ☹ Although there are several ways to obtain a new cert (a.k.a. "renew"), my main concern would be installing it (and then also automating the renewal process). So, do you recall how the current cert was obtained and installed? Do you know which ACME client was used or was it via cPanel? READERS: Get involved and participate: If you read something you like, then click to like it ❤ ---
**Author:** ![JClynes](https://avatars.discourse-cdn.com/v4/letter/j/ebca7d/32.png) [@JClynes](https://community.letsencrypt.org/u/JClynes)\ **Post date:** [October 28, 2020, 5:18pm UTC](https://community.letsencrypt.org/t/tsohost-problem-help/137042/3 "2020-10-28T17:18:23Z")
Thanks for your reply It was obtained through TSOhost and has been renewed through them so far From what you said I think I will have to wait for them to sort the problem out their end which is a pain, but I don;t think I have any option Thank you for your advice ---
**Author:** ![rg305](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/rg305/32/91314_2.png) [@rg305](https://community.letsencrypt.org/u/rg305)\ **Post date:** [October 28, 2020, 5:28pm UTC](https://community.letsencrypt.org/t/tsohost-problem-help/137042/4 "2020-10-28T17:28:24Z")
Do you have root access to the server? Or is is on a shared hosting plan? ---
**Author:** ![JClynes](https://avatars.discourse-cdn.com/v4/letter/j/ebca7d/32.png) [@JClynes](https://community.letsencrypt.org/u/JClynes)\ **Post date:** [October 28, 2020, 5:31pm UTC](https://community.letsencrypt.org/t/tsohost-problem-help/137042/5 "2020-10-28T17:31:12Z")
I am not an expert, but I suspect a shared hosting plan ---
**Author:** ![rg305](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/rg305/32/91314_2.png) [@rg305](https://community.letsencrypt.org/u/rg305)\ **Post date:** [October 28, 2020, 5:34pm UTC](https://community.letsencrypt.org/t/tsohost-problem-help/137042/6 "2020-10-28T17:34:51Z")
Ok, then yes. If you can't login to the server, then you will need them to do that for you ☹ ---
**Author:** ![JClynes](https://avatars.discourse-cdn.com/v4/letter/j/ebca7d/32.png) [@JClynes](https://community.letsencrypt.org/u/JClynes)\ **Post date:** [October 28, 2020, 5:36pm UTC](https://community.letsencrypt.org/t/tsohost-problem-help/137042/7 "2020-10-28T17:36:10Z")
Thank you so much for your help & advice ---
**Author:** ![rg305](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/rg305/32/91314_2.png) [@rg305](https://community.letsencrypt.org/u/rg305)\ **Post date:** [October 28, 2020, 6:14pm UTC](https://community.letsencrypt.org/t/tsohost-problem-help/137042/8 "2020-10-28T18:14:50Z")
Cheers from Miami 🍻 ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [November 27, 2020, 6:14pm UTC](https://community.letsencrypt.org/t/tsohost-problem-help/137042/9 "2020-11-27T18:14:59Z")
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