# Trying to understand - 2nd steps **URL:** \ **Category:** Help\ **Created:** [November 9, 2019, 5:09pm UTC](https://community.letsencrypt.org/t/trying-to-understand-2nd-steps/105920 "2019-11-09T17:09:05Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![PeterPetropoulos](https://avatars.discourse-cdn.com/v4/letter/p/ecccb3/32.png) [@PeterPetropoulos](https://community.letsencrypt.org/u/PeterPetropoulos)\ **Post date:** [November 9, 2019, 5:09pm UTC](https://community.letsencrypt.org/t/trying-to-understand-2nd-steps/105920/1 "2019-11-09T17:09:05Z")
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [https://crt.sh/?q=example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help. My domain is: [LicenseManager.us](http://LicenseManager.us) I ran this command: have run no commands It produced this output: no output yet My web server is (include version): Apache The operating system my web server runs on is (include version): Web hosting My hosting provider, if applicable, is: > **[Web Hosting & Domain Services | Secure & Reliable | WestHost](https://www.WestHost.com/)** > > WestHost is a Personal 1fessional web hosting company. We offer Personal 1fessional and affordable website hosting plans. Visit us now and host your site with WestHost today! I can login to a root shell on my machine (yes or no, or I don’t know): yes, via cPanel File Manager I’m using a control panel to manage my site (no, or provide the name and version of the control panel): cPanel The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you’re using Certbot): not using any Certbot yet. I don’t understand to get it going. ---
**Author:** ![rg305](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/rg305/32/91314_2.png) [@rg305](https://community.letsencrypt.org/u/rg305)\ **Post date:** [November 9, 2019, 5:24pm UTC](https://community.letsencrypt.org/t/trying-to-understand-2nd-steps/105920/2 "2019-11-09T17:24:22Z")
**"Trying to understand - 2nd steps"** What was your first step? > [@PeterPetropoulos](#): > > yes, via cPanel File Manager Is there an option in your cPanel to obtain an SSL cert from LetsEncrypt? > [@PeterPetropoulos](#): > > I don’t understand to get it going Start with your "cPanel" - look for a way to get it there. ---
**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\ **Post date:** [November 9, 2019, 5:25pm UTC](https://community.letsencrypt.org/t/trying-to-understand-2nd-steps/105920/3 "2019-11-09T17:25:51Z")
> [@PeterPetropoulos](#): > > I can login to a root shell on my machine (yes or no, or I don’t know): > yes, via cPanel File Manager I'm not familiar with cPanel to be honest, but I doubt that "File Manager" will provide you with a root shell. To learn more about what is meant with a "root shell", see the following Wikipedia articles about the two mentioned items: - [Shell (computing) - Wikipedia](https://en.wikipedia.org/wiki/Shell_(computing)) (most of the time people mean a [command line interface](https://en.wikipedia.org/wiki/Command-line_interface) through a [terminal](https://en.wikipedia.org/wiki/Terminal_emulator)); - [Superuser - Wikipedia](https://en.wikipedia.org/wiki/Superuser) also known as "root". Further more, your topic doesn't actually contain a question. > [@rg305](#): > > Is there an option in your cPanel to obtain an SSL cert from LetsEncrypt? > > ![](https://global.discourse-cdn.com/letsencrypt/original/3X/2/b/2b90eadbac83f0ca59a697c2db0cbc3293918052.png) PeterPetropoulos: I most certainly doubt it. If you check the [knowledge base of Westhost](https://www.westhost.com/knowledgebase/), you'll see a few items which makes me think Westhost wants to sell you anything, even if it isn't true. For example, they have never heard of SNI apparently: > If you have installed a custom SSL from a third party provider [besides WestHost] and you run into trouble with the "Activate" section of your SSL certificate, your account may not have a dedicated IP address. A dedicated IP address is REQUIRED if you are to use a private SSL certificate. > ([Knowledgebase | westhost.com](https://www.westhost.com/knowledgebase/display/WES/Why+Does+The+SSL+For+My+Account+Not+Work)) Obviously a dedicated IP isn't necessary for a "custum SSL". 😠 It seems there **is** an option to generate a CSR, which can be signed by Let's Encrypt: [https://www.westhost.com/knowledgebase/display/WES/How+To+Install+An+SSL+To+cPanel](https://www.westhost.com/knowledgebase/display/WES/How+To+Install+An+SSL+To+cPanel) But that option isn't automated and would have to be repeated within 90 days of the previous certificate issuance. ---
**Author:** ![rg305](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/rg305/32/91314_2.png) [@rg305](https://community.letsencrypt.org/u/rg305)\ **Post date:** [November 9, 2019, 5:35pm UTC](https://community.letsencrypt.org/t/trying-to-understand-2nd-steps/105920/4 "2019-11-09T17:35:41Z")
> [@Osiris](#): > > I most certainly doubt it. If you check the [knowledge base of Westhost](https://www.westhost.com/knowledgebase/), you’ll see a few items which makes me think Westhost wants to sell you anything, even if it isn’t true. > > For example, they have never heard of SNI apparently: OMG! Just SAD, so SAD. I'd get another HSP. ---
**Author:** ![PeterPetropoulos](https://avatars.discourse-cdn.com/v4/letter/p/ecccb3/32.png) [@PeterPetropoulos](https://community.letsencrypt.org/u/PeterPetropoulos)\ **Post date:** [November 9, 2019, 5:37pm UTC](https://community.letsencrypt.org/t/trying-to-understand-2nd-steps/105920/5 "2019-11-09T17:37:30Z")
i think you’re right. thanks! in their favor, though, they’re easy to reach by phone or chat, and except for the free cert support, their support is very good. ---
**Author:** ![PeterPetropoulos](https://avatars.discourse-cdn.com/v4/letter/p/ecccb3/32.png) [@PeterPetropoulos](https://community.letsencrypt.org/u/PeterPetropoulos)\ **Post date:** [November 9, 2019, 5:43pm UTC](https://community.letsencrypt.org/t/trying-to-understand-2nd-steps/105920/6 "2019-11-09T17:43:31Z")
i don’t mind having to gen the cert manually. SSLForFree works quickly, and I can get a new cert in just a few minutes. cPanel allows me go gen the private and public keys i need, upload test files, retrieve and install certificates. the only thing i do not understand is how to communicate w/ LE directly. if i could get that done, i’d be on my way. ---
**Author:** ![PeterPetropoulos](https://avatars.discourse-cdn.com/v4/letter/p/ecccb3/32.png) [@PeterPetropoulos](https://community.letsencrypt.org/u/PeterPetropoulos)\ **Post date:** [November 9, 2019, 5:45pm UTC](https://community.letsencrypt.org/t/trying-to-understand-2nd-steps/105920/7 "2019-11-09T17:45:20Z")
my host has disabled the SSL from LE window control ---
**Author:** ![rg305](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/rg305/32/91314_2.png) [@rg305](https://community.letsencrypt.org/u/rg305)\ **Post date:** [November 9, 2019, 5:47pm UTC](https://community.letsencrypt.org/t/trying-to-understand-2nd-steps/105920/8 "2019-11-09T17:47:40Z")
They went out of their way to block it - LOL ---
**Author:** ![danb35](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/danb35/32/70869_2.png) [@danb35](https://community.letsencrypt.org/u/danb35)\ **Post date:** [November 9, 2019, 7:00pm UTC](https://community.letsencrypt.org/t/trying-to-understand-2nd-steps/105920/9 "2019-11-09T19:00:26Z")
> [@PeterPetropoulos](#): > > my host has disabled the SSL from LE window control You should give serious thought to migrating to a less user-hostile host. ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [December 9, 2019, 7:00pm UTC](https://community.letsencrypt.org/t/trying-to-understand-2nd-steps/105920/10 "2019-12-09T19:00:29Z")
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