TLS Certificate is not trusted

Buenos dias. He cambiado de certificado a uno suyo pero ahora me dice mi pasarela de pago que les salta TLS Certificate not trusted con el siguiente error:

The certificate is not signed by a trusted authority (checking against Mozilla's root store). If you bought the certificate from a trusted authority, you probably just need to install one or more Intermediate certificates. Contact your certificate provider for assistance doing this for your server platform

Qué podría hacer?

Hi @jmcanasv

the exact url with that problem is required.

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¿Podría compartir su nombre de dominio para que podamos ayudarlo mejor?

Would you please share your domain name so we can better help you?

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