Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: microlink.com.my
I ran this command: sudo certbot --apache
It produced this output:
Error while running apache2ctl configtest.
Action 'configtest' failed.
The Apache error log may have more information.
AH00526: Syntax error on line 7 of /etc/apache2/sites-enabled/mssbweb-dev-le-ssl.conf:
SSLCertificateFile: file '/etc/letsencrypt/live/microlink.com.my/fullchain.pem' does not exist or is empty
My web server is (include version):
Ubuntu 16.04.1 LTS (Xenial Xerus)
The operating system my web server runs on is (include version):
Linux 4.4.0-36-generic x86_64
My hosting provider, if applicable, is:
Azure VM
I can login to a root shell on my machine (yes or no, or I don't know):
I can SSH but not as root
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
no
The version of my client is (e.g. output of certbot --version
or certbot-auto --version
if you're using Certbot):
certbot 1.29.0
Test result for www.microlink.com.my using http-01
[ANotWorking](https://letsdebug.net/www.microlink.com.my/1113963#ANotWorking-Error)
ERROR
www.microlink.com.my has an A (IPv4) record (52.237.79.2) but a request to this address over port 80 did not succeed. Your web server must have at least one working IPv4 or IPv6 address.
A timeout was experienced while communicating with www.microlink.com.my/52.237.79.2: Get "https://www.microlink.com.my/.well-known/acme-challenge/letsdebug-test": context deadline exceeded
Trace:
@0ms: Making a request to http://www.microlink.com.my/.well-known/acme-challenge/letsdebug-test (using initial IP 52.237.79.2)
@0ms: Dialing 52.237.79.2
@470ms: Server response: HTTP 301 Moved Permanently
@471ms: Received redirect to https://www.microlink.com.my/.well-known/acme-challenge/letsdebug-test
@471ms: Dialing 52.237.79.2
@10000ms: Experienced error: context deadline exceeded
[IssueFromLetsEncrypt](https://letsdebug.net/www.microlink.com.my/1113963#IssueFromLetsEncrypt-Error)
ERROR
A test authorization for www.microlink.com.my to the Let's Encrypt staging service has revealed issues that may prevent any certificate for this domain being issued.
52.237.79.2: Fetching https://www.microlink.com.my/.well-known/acme-challenge/8GitIfY9NgbJhu7nTX0pKe6Xdj0hPfoUcgtizO3mfHU: Timeout during connect (likely firewall problem)