# Timeout during connect but files are accessible through browser **URL:** \ **Category:** Help\ **Created:** [September 25, 2020, 6:24pm UTC](https://community.letsencrypt.org/t/timeout-during-connect-but-files-are-accessible-through-browser/134546 "2020-09-25T18:24:09Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![okiyama](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/okiyama/32/65929_2.png) [@okiyama](https://community.letsencrypt.org/u/okiyama)\ **Post date:** [September 25, 2020, 6:24pm UTC](https://community.letsencrypt.org/t/timeout-during-connect-but-files-are-accessible-through-browser/134546/1 "2020-09-25T18:24:09Z")
My domain is: [www.writeshite.com](http://www.writeshite.com), [writeshite.com](http://writeshite.com) I ran this command: certbot certonly --webroot --dry-run It produced this output: PS C:\Windows\system32\> certbot certonly --webroot --dry-run Saving debug log to C:\Certbot\log\letsencrypt.log Plugins selected: Authenticator webroot, Installer None Please enter in your domain name(s) (comma and/or space separated) (Enter 'c' to cancel): [www.writeshite.com](http://www.writeshite.com),[writeshite.com](http://writeshite.com) Obtaining a new certificate Performing the following challenges: http-01 challenge for [writeshite.com](http://writeshite.com) http-01 challenge for [www.writeshite.com](http://www.writeshite.com) Input the webroot for [writeshite.com](http://writeshite.com): (Enter 'c' to cancel): C:\Users\Julian\IdeaProjects\writing.game\src\main\resources\static Select the webroot for [www.writeshite.com](http://www.writeshite.com): * * * 1: Enter a new webroot 2: C:\Users\Julian\IdeaProjects\writing.game\src\main\resources\static * * * Select the appropriate number [1-2] then [enter] (press 'c' to cancel): 2 Waiting for verification... e[31mChallenge failed for domain writeshite.come[0m e[31mChallenge failed for domain www.writeshite.come[0m http-01 challenge for [writeshite.com](http://writeshite.com) http-01 challenge for [www.writeshite.com](http://www.writeshite.com) Cleaning up challenges e[31mSome challenges have failed.e[0m e[1m IMPORTANT NOTES: e[0m - The following errors were reported by the server: Domain: [writeshite.com](http://writeshite.com) Type: connection Detail: Fetching [http://writeshite.com/.well-known/acme-challenge/ag-rU-uDRACFuAzG17JUVJdiCDZDIFiQ2ltn5gl8hVI:](http://writeshite.com/.well-known/acme-challenge/ag-rU-uDRACFuAzG17JUVJdiCDZDIFiQ2ltn5gl8hVI:) Timeout during connect (likely firewall problem) Domain: [www.writeshite.com](http://www.writeshite.com) Type: connection Detail: Fetching [http://www.writeshite.com/.well-known/acme-challenge/texoDlP1WSFhdX0XgxTYIqVhqFysv94b5YqsD8OtHYA:](http://www.writeshite.com/.well-known/acme-challenge/texoDlP1WSFhdX0XgxTYIqVhqFysv94b5YqsD8OtHYA:) Timeout during connect (likely firewall problem) To fix these errors, please make sure that your domain name was entered correctly and the DNS A/AAAA record(s) for that domain contain(s) the right IP address. Additionally, please check that your computer has a publicly routable IP address and that no firewalls are preventing the server from communicating with the client. If you're using the webroot plugin, you should also verify that you are serving files from the webroot path you provided. My web server is (include version): tomcat (embedded in spring boot app) The operating system my web server runs on is (include version): Windows 10 My hosting provider, if applicable, is: None, running locally off desktop I can login to a root shell on my machine (yes or no, or I don't know): Yes I'm using a control panel to manage my site (no, or provide the name and version of the control panel): No The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you're using Certbot): certbot 1.8.0 I get the timeout error, however I copied the acme-challenge folder and pasted it back after it was deleted, and it's accessible from a browser: [http://writeshite.com/.well-known/acme-challenge/ag-rU-uDRACFuAzG17JUVJdiCDZDIFiQ2ltn5gl8hVI](http://writeshite.com/.well-known/acme-challenge/ag-rU-uDRACFuAzG17JUVJdiCDZDIFiQ2ltn5gl8hVI) [http://www.writeshite.com/.well-known/acme-challenge/texoDlP1WSFhdX0XgxTYIqVhqFysv94b5YqsD8OtHYA](http://www.writeshite.com/.well-known/acme-challenge/texoDlP1WSFhdX0XgxTYIqVhqFysv94b5YqsD8OtHYA) What could possibly be making this not work? ---
**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\ **Post date:** [September 25, 2020, 6:32pm UTC](https://community.letsencrypt.org/t/timeout-during-connect-but-files-are-accessible-through-browser/134546/2 "2020-09-25T18:32:15Z")
> [@okiyama](#): > > and it's accessible from a browser It might be for _your_ endpoint, but it's not for me. Did you open port 80 in every firewall? Did you create a NAT portmap to your desktop, if applicable? Does Optimum Online even allow incoming connections to port 80? ---
**Author:** ![okiyama](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/okiyama/32/65929_2.png) [@okiyama](https://community.letsencrypt.org/u/okiyama)\ **Post date:** [September 25, 2020, 6:40pm UTC](https://community.letsencrypt.org/t/timeout-during-connect-but-files-are-accessible-through-browser/134546/3 "2020-09-25T18:40:49Z")
Ahh yep, it's Optimum. They've got an option in my account to enable port 80 that defaults to blocked. I'll need to wait for my wife to finish up her Zoom class since it restarts my modem to enable that, then I'll post here with results. ---
**Author:** ![okiyama](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/okiyama/32/65929_2.png) [@okiyama](https://community.letsencrypt.org/u/okiyama)\ **Post date:** [September 25, 2020, 7:15pm UTC](https://community.letsencrypt.org/t/timeout-during-connect-but-files-are-accessible-through-browser/134546/4 "2020-09-25T19:15:24Z")
That was it, thank you! For future reference, I went to [https://www.optimum.net/internet/boost/](https://www.optimum.net/internet/boost/) and enabled Port 80 from there: ![2020-09-25 15_13_25-Optimum _ Port configuration_DDNS](https://global.discourse-cdn.com/letsencrypt/original/3X/e/e/eee65977123199b70dfe6394edbda097774f78f5.png) You can also navigate via the Internet link at the top (after signing in), then there's a link for Port Configuration. ---
**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\ **Post date:** [September 25, 2020, 7:23pm UTC](https://community.letsencrypt.org/t/timeout-during-connect-but-files-are-accessible-through-browser/134546/5 "2020-09-25T19:23:19Z")
For HTTPS you also need an open port 443. I don't know if that's opened by default or if you can open that port too. ---
**Author:** ![okiyama](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/okiyama/32/65929_2.png) [@okiyama](https://community.letsencrypt.org/u/okiyama)\ **Post date:** [September 25, 2020, 7:29pm UTC](https://community.letsencrypt.org/t/timeout-during-connect-but-files-are-accessible-through-browser/134546/6 "2020-09-25T19:29:15Z")
Seems Optimum lets that through, no idea why. [https://www.writeshite.com](https://www.writeshite.com) looks to all be working as expected (I used 3G to get an external route)! (Though that URL will come up and down since I'm still in development) ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [October 25, 2020, 7:29pm UTC](https://community.letsencrypt.org/t/timeout-during-connect-but-files-are-accessible-through-browser/134546/7 "2020-10-25T19:29:32Z")
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