# This site can’t provide a secure connection ERR\_SSL\_PROTOCOL\_ERROR **URL:** \ **Category:** Server\ **Created:** [April 13, 2016, 10:30pm UTC](https://community.letsencrypt.org/t/this-site-can-t-provide-a-secure-connection-err-ssl-protocol-error/14239 "2016-04-13T22:30:35Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![theelitegrey](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/theelitegrey/32/6714_2.png) [@theelitegrey](https://community.letsencrypt.org/u/theelitegrey)\ **Post date:** [April 13, 2016, 10:30pm UTC](https://community.letsencrypt.org/t/this-site-can-t-provide-a-secure-connection-err-ssl-protocol-error/14239/1 "2016-04-13T22:30:35Z")
I just created a ssl cert using [https://www.sslforfree.com](https://www.sslforfree.com), and installled it , but it shows error as [https://www.pccracker.com/](https://www.pccracker.com/) ERR\_SSL\_PROTOCOL\_ERROR I am on nginx server and shared hosting. i Kknow this srror is common, but i am not able to solve it. ---
**Author:** ![pfg](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/pfg/32/1924_2.png) [@pfg](https://community.letsencrypt.org/u/pfg)\ **Post date:** [April 13, 2016, 10:44pm UTC](https://community.letsencrypt.org/t/this-site-can-t-provide-a-secure-connection-err-ssl-protocol-error/14239/2 "2016-04-13T22:44:46Z")
Seems to be working for me. Which browser/OS/version are you using? [SSL Labs](https://www.ssllabs.com/ssltest/analyze.html?d=www.pccracker.com&hideResults=on) doesn’t report any issues with modern browsers. ---
**Author:** ![theelitegrey](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/theelitegrey/32/6714_2.png) [@theelitegrey](https://community.letsencrypt.org/u/theelitegrey)\ **Post date:** [April 13, 2016, 10:47pm UTC](https://community.letsencrypt.org/t/this-site-can-t-provide-a-secure-connection-err-ssl-protocol-error/14239/3 "2016-04-13T22:47:40Z")
@pfg I am using Chrome Version 49.0.2623.112 ---
**Author:** ![pfg](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/pfg/32/1924_2.png) [@pfg](https://community.letsencrypt.org/u/pfg)\ **Post date:** [April 13, 2016, 10:49pm UTC](https://community.letsencrypt.org/t/this-site-can-t-provide-a-secure-connection-err-ssl-protocol-error/14239/4 "2016-04-13T22:49:54Z")
That should work fine. Can you try this with any other browser, and maybe from an additional device as well? Do you use any Anti-Virus software with a “web filter” for HTTPS connections? They have been known to break TLS connections oocasionally. ---
**Author:** ![theelitegrey](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/theelitegrey/32/6714_2.png) [@theelitegrey](https://community.letsencrypt.org/u/theelitegrey)\ **Post date:** [April 13, 2016, 10:53pm UTC](https://community.letsencrypt.org/t/this-site-can-t-provide-a-secure-connection-err-ssl-protocol-error/14239/5 "2016-04-13T22:53:37Z")
@pfg Hello, it is working on firefox , BUT do not know why NOT on chrome and IE AND i have setup my antivirus to allow ![](https://global.discourse-cdn.com/letsencrypt/original/2X/1/11aaa7c94fadd7f1c02a796ea7e775db5df9fe5c.jpg) ---
**Author:** ![theelitegrey](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/theelitegrey/32/6714_2.png) [@theelitegrey](https://community.letsencrypt.org/u/theelitegrey)\ **Post date:** [April 13, 2016, 10:55pm UTC](https://community.letsencrypt.org/t/this-site-can-t-provide-a-secure-connection-err-ssl-protocol-error/14239/6 "2016-04-13T22:55:44Z")
@pfg it’s a wordpress hosted site . if it helps you in finding the issue ---
**Author:** ![pfg](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/pfg/32/1924_2.png) [@pfg](https://community.letsencrypt.org/u/pfg)\ **Post date:** [April 13, 2016, 11:01pm UTC](https://community.letsencrypt.org/t/this-site-can-t-provide-a-secure-connection-err-ssl-protocol-error/14239/7 "2016-04-13T23:01:06Z")
My best guess is that it’s some issue either on your device or the TLS configuration of your shared hosting provider is not compatible with Vista’s TLS stack (although SSL Labs indicates it is). In a typical shared hosting environment, that’s not something you can fix. I’d suspect a device issue, though. This is probably the part where I should ask whether you’ve tried turning it off and on again. 😄 You can try [https://www.howsmyssl.com/](https://www.howsmyssl.com/) which runs some check on your browser’s TLS support, maybe that’ll point you in the right direction. ---
**Author:** ![theelitegrey](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/theelitegrey/32/6714_2.png) [@theelitegrey](https://community.letsencrypt.org/u/theelitegrey)\ **Post date:** [April 13, 2016, 11:02pm UTC](https://community.letsencrypt.org/t/this-site-can-t-provide-a-secure-connection-err-ssl-protocol-error/14239/8 "2016-04-13T23:02:03Z")
> [@pfg](#): > > turning it off and on again not able to follow you there 😰 and it is windows 7 ---
**Author:** ![theelitegrey](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/theelitegrey/32/6714_2.png) [@theelitegrey](https://community.letsencrypt.org/u/theelitegrey)\ **Post date:** [April 13, 2016, 11:05pm UTC](https://community.letsencrypt.org/t/this-site-can-t-provide-a-secure-connection-err-ssl-protocol-error/14239/9 "2016-04-13T23:05:56Z")
@pfg this i got on howsmyssl **your SSL client is Probably Okay** ---
**Author:** ![pfg](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/pfg/32/1924_2.png) [@pfg](https://community.letsencrypt.org/u/pfg)\ **Post date:** [April 13, 2016, 11:07pm UTC](https://community.letsencrypt.org/t/this-site-can-t-provide-a-secure-connection-err-ssl-protocol-error/14239/10 "2016-04-13T23:07:37Z")
> [@theelitegrey](#): > > not able to follow you there and it is windows 7 Sorry, haven't looked at a Windows 7 desktop in quite a while. 😄 This issue is specific to your PC/configuration. Maybe something is being cached, either in your browser or on some lower level. Restarting your PC and/or browser _might_ solve the issue. Could you add the full output of [howsmyssl.com](http://howsmyssl.com)? ---
**Author:** ![sahsanu](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/sahsanu/32/89984_2.png) [@sahsanu](https://community.letsencrypt.org/u/sahsanu)\ **Post date:** [April 13, 2016, 11:10pm UTC](https://community.letsencrypt.org/t/this-site-can-t-provide-a-secure-connection-err-ssl-protocol-error/14239/11 "2016-04-13T23:10:39Z")
Hello @theelitegrey, I’m also getting the same error (Firefox, Chrome, curl, openssl…) but I’m a bit confused, SSL Labs reports that your ip is 45.34.121.170 but your dns are saying that your ips are 104.27.152.186 and 104.27.153.186 that seems ips for cloudflare I think that you have messed you ns config between your hosting provider and cloudflare. [pccracker.com](http://pccracker.com). 172800 IN NS [ns21.hostitsmart.com](http://ns21.hostitsmart.com). [pccracker.com](http://pccracker.com). 172800 IN NS [ns22.hostitsmart.com](http://ns22.hostitsmart.com). [pccracker.com](http://pccracker.com). 172800 IN NS [donna.ns.cloudflare.com](http://donna.ns.cloudflare.com). [pccracker.com](http://pccracker.com). 172800 IN NS [lloyd.ns.cloudflare.com](http://lloyd.ns.cloudflare.com). ns21 and ns22 doesn’t resolve from my site. I think you should double check your cloudflare config too. Cheers, sahsanu ---
**Author:** ![theelitegrey](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/theelitegrey/32/6714_2.png) [@theelitegrey](https://community.letsencrypt.org/u/theelitegrey)\ **Post date:** [April 13, 2016, 11:11pm UTC](https://community.letsencrypt.org/t/this-site-can-t-provide-a-secure-connection-err-ssl-protocol-error/14239/12 "2016-04-13T23:11:46Z")
@pfg I moved to Win 8 and 10 but , they just were not in my favor, just not, no reason.🕶 HERE IS SCREENSHOT OF WHAT YOU NEEDED ![](https://global.discourse-cdn.com/letsencrypt/original/2X/a/ac01b664a5b34ef28a9e3c28fc850b25443f0ef3.jpg) ![](https://global.discourse-cdn.com/letsencrypt/original/2X/e/e820559ad082dc354a488931a81c1ceee2eaf0e3.jpg) ---
**Author:** ![pfg](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/pfg/32/1924_2.png) [@pfg](https://community.letsencrypt.org/u/pfg)\ **Post date:** [April 13, 2016, 11:16pm UTC](https://community.letsencrypt.org/t/this-site-can-t-provide-a-secure-connection-err-ssl-protocol-error/14239/13 "2016-04-13T23:16:31Z")
The TLS client looks fine. @sahsanu is right, there’s some DNS issue. Your site will probably work or not work depending on which name server happens to resolve the domain - I got lucky with the IP, you might have gotten an outdated one. ---
**Author:** ![theelitegrey](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/theelitegrey/32/6714_2.png) [@theelitegrey](https://community.letsencrypt.org/u/theelitegrey)\ **Post date:** [April 13, 2016, 11:19pm UTC](https://community.letsencrypt.org/t/this-site-can-t-provide-a-secure-connection-err-ssl-protocol-error/14239/14 "2016-04-13T23:19:32Z")
Very well, thanks @sahsanu , you were right, i just resoved cloudflare dns from my hosting and it is now working. ,THANKS BROs and thanks to @pfg for providing such knowledge sources that i did not know off. If there is any way i could repay then kindly let me know. Because as a programmer , i have been working over a week to solve it. Learning from it basically.I was so dumb 😆 ![](https://global.discourse-cdn.com/letsencrypt/original/2X/0/0f56a4111f6864956eaf94ba4f677d3815bc94a0.jpg) ---
**Author:** ![sahsanu](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/sahsanu/32/89984_2.png) [@sahsanu](https://community.letsencrypt.org/u/sahsanu)\ **Post date:** [April 13, 2016, 11:21pm UTC](https://community.letsencrypt.org/t/this-site-can-t-provide-a-secure-connection-err-ssl-protocol-error/14239/15 "2016-04-13T23:21:36Z")
Glad you resolved the issue. I can confirm it is working fine from my side too 😉 ---
**Author:** ![theelitegrey](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/theelitegrey/32/6714_2.png) [@theelitegrey](https://community.letsencrypt.org/u/theelitegrey)\ **Post date:** [April 13, 2016, 11:22pm UTC](https://community.letsencrypt.org/t/this-site-can-t-provide-a-secure-connection-err-ssl-protocol-error/14239/16 "2016-04-13T23:22:33Z")
@sahsanu . it is working here too thanks 😇 and i do not know if it is a coincidence or my stars are aligned but many problems which used to exist are now dead. 😙 ---
**Author:** ![chrispy9658](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/chrispy9658/32/1804_2.png) [@chrispy9658](https://community.letsencrypt.org/u/chrispy9658)\ **Post date:** [April 19, 2016, 8:25pm UTC](https://community.letsencrypt.org/t/this-site-can-t-provide-a-secure-connection-err-ssl-protocol-error/14239/17 "2016-04-19T20:25:12Z")
You are still getting an F rating. Try changing your config to something similar, I’m using apache, so here is my apache config. ``` SSLEngine on SSLCertificateFile /home/user/ssl/0000_cert.pem SSLCertificateChainFile /home/user/ssl/0000_chain.pem SSLCertificateKeyFile /home/user/ssl/private.key SSLProtocol +TLSv1 +TLSv1.1 +TLSv1.2 SSLHonorCipherOrder On SSLCipherSuite EECDH+aRSA+AESGCM:EECDH+aRSA+SHA384:EECDH+aRSA+SHA256:EECDH+aRSA+RC4:EECDH:EDH+aRSA:!aNULL:!eNULL:!LOW:!MEDIUM:!SEED:!3DES:!CAMELLIA:!MD5:!EXP:!PSK:!SRP:!DSS:!RC4 ``` This config will get you an A. ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [May 19, 2016, 8:25pm UTC](https://community.letsencrypt.org/t/this-site-can-t-provide-a-secure-connection-err-ssl-protocol-error/14239/18 "2016-05-19T20:25:31Z")
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