# There was a problem processing your request
**URL:** https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/171848
**Category:** Help
**Created:** [February 11, 2022, 2:22pm UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/171848 "2022-02-11T14:22:39Z")
**Posts on this page:** 15
**Page:** 1
### Author:  [@precamp](https://community.letsencrypt.org/u/precamp)
#### Post date: [February 11, 2022, 2:22pm UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/171848/1 "2022-02-11T14:22:39Z")
My domain is: [precamp.io](http://precamp.io)
I ran this command: via cpanel plugin tried to update by adding a new cetificate
It produced this output:
There was a problem processing your request
- Error issuing certificate
- Failed to issue certificate
- Could not modify TXT record
My web server is (include version):
I can login to a root shell on my machine (yes or no, or I don't know): I don't know
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
cpanel
kind regards
Lance
---
### Author:  [@9peppe](https://community.letsencrypt.org/u/9peppe)
#### Post date: [February 11, 2022, 2:40pm UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/171848/2 "2022-02-11T14:40:13Z")
Your cpanel plugin could not modify your txt records. What does its documentation tell you about this, when installing or debugging the plugin?
---
### Author:  [@precamp](https://community.letsencrypt.org/u/precamp)
#### Post date: [February 11, 2022, 4:55pm UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/171848/3 "2022-02-11T16:55:02Z")
It's already installed, and has been working for about 6 months. However says that the certificate has expired. So when I try via cpanel plugin add a new one license it gives me this error
---
### Author:  [@9peppe](https://community.letsencrypt.org/u/9peppe)
#### Post date: [February 11, 2022, 7:41pm UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/171848/4 "2022-02-11T19:41:00Z")
This means something changed. What changed?
---
### Author:  [@precamp](https://community.letsencrypt.org/u/precamp)
#### Post date: [February 12, 2022, 3:49am UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/171848/5 "2022-02-12T03:49:27Z")
I am no specialist with these I haven't had issues on my VPS before, the company that used manage my service has gone out of business. I have definitely not changed anything, not sure we're to go from here
---
### Author:  [@MikeMcQ](https://community.letsencrypt.org/u/MikeMcQ)
#### Post date: [February 12, 2022, 3:56am UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/171848/6 "2022-02-12T03:56:57Z")
I don't see anything wrong with your cert. See [this website SSL Checker](https://decoder.link/sslchecker/precamp.io/443)
It says you are using a wildcard cert that was created about 7 days ago.
Where did you see that it was expired?
This still does not explain your cPanel error. But it might give a clue as to who / what is renewing your certs.
---
### Author:  [@precamp](https://community.letsencrypt.org/u/precamp)
#### Post date: [February 12, 2022, 4:33am UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/171848/7 "2022-02-12T04:33:13Z")
Thanks for checking. When you go to SSLSSL/TLS Status it's says error occurred the last time AutoSSL ran, on February 5, 2022:
I tried to run an Auto update on the \*.precamp.io that's when it says it's invalid
Also on cpanel when you login to cpanel on the domain name on the right under primary domain it shows an hazard warning sign.
The cert has the following error: Certificate #1 (CN:\*.precamp.io) has 1 validation error: CERT\_NOT\_YET\_VALID
---
### Author:  [@precamp](https://community.letsencrypt.org/u/precamp)
#### Post date: [February 12, 2022, 4:57am UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/171848/8 "2022-02-12T04:57:43Z")
```nohighlight
* staging.precamp.io
* www.staging.precamp.io
Issuer: Let's Encrypt
Key: RSA, 2,048-bit (9d595f56 …)
Expiration: Mar 14, 2022 4:15:19 AM
```
This certificate will expire in 29 days.
---
### Author:  [@9peppe](https://community.letsencrypt.org/u/9peppe)
#### Post date: [February 12, 2022, 12:10pm UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/171848/9 "2022-02-12T12:10:28Z")
> [@precamp](#):
>
> CERT\_NOT\_YET\_VALID
This means the clock of your cpanel isn't accurate.
> [@precamp](#):
>
> ```nohighlight
> * staging.precamp.io
> * www.staging.precamp.io
>
> ```
This isn't your wildcard, it's another certificate. (Your wildcard works only for third level domains, not fourth like `www.staging.precamp.io`)
You indeed have [a few certificates](https://tools.letsdebug.net/cert-search?m=domain&q=precamp.io&d=2160) for different names.
---
### Author:  [@precamp](https://community.letsencrypt.org/u/precamp)
#### Post date: [February 12, 2022, 4:07pm UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/171848/10 "2022-02-12T16:07:21Z")
I totally realise that's not the wildcard and that\*.precamp.io it was just an example.
Is the clock something I can fix it must I some Linux experience to fix it?
---
### Author:  [@9peppe](https://community.letsencrypt.org/u/9peppe)
#### Post date: [February 12, 2022, 4:08pm UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/171848/11 "2022-02-12T16:08:19Z")
search the documentation for the `date` command and for the `timedatectl` command
---
### Author:  [@precamp](https://community.letsencrypt.org/u/precamp)
#### Post date: [February 12, 2022, 5:27pm UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/171848/12 "2022-02-12T17:27:19Z")
I really appreciate all the advice so far, but I think I need a professional to help me I have no idea where to start
---
### Author:  [@MikeMcQ](https://community.letsencrypt.org/u/MikeMcQ)
#### Post date: [February 12, 2022, 6:17pm UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/171848/13 "2022-02-12T18:17:21Z")
You could ask your hosting provider. They should be able to help with cPanel problems.
---
### Author:  [@precamp](https://community.letsencrypt.org/u/precamp)
#### Post date: [February 12, 2022, 8:16pm UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/171848/14 "2022-02-12T20:16:42Z")
The host I have, they don't support cpanel I had to get a 3rd party provider to install cpanel for me, I just checked seems they have closed down.
I will try and find someone else, thanks for all your help
---
### Author:  [@system](https://community.letsencrypt.org/u/system)
#### Post date: [March 14, 2022, 8:17pm UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/171848/15 "2022-03-14T20:17:15Z")
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