# There was a problem processing your request **URL:** \ **Category:** Help\ **Created:** [December 22, 2020, 7:19am UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/141096 "2020-12-22T07:19:58Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![kaltesessen](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/kaltesessen/32/45603_2.png) [@kaltesessen](https://community.letsencrypt.org/u/kaltesessen)\ **Post date:** [December 22, 2020, 7:19am UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/141096/1 "2020-12-22T07:19:58Z")
- Error issuing certificate - Failed to issue certificate - Updating challenge for tianshuyu.top: acme: error code 400 "urn:ietf:params:acme:error:dns": DNS problem: NXDOMAIN looking up TXT for \_acme-challenge.tianshuyu.top - check that a DNS record exists for this domain (order URL: [https://acme-v02.api.letsencrypt.org/acme/order/107093925/6878220157](https://acme-v02.api.letsencrypt.org/acme/order/107093925/6878220157)) ---
**Author:** ![\_az](https://avatars.discourse-cdn.com/v4/letter/_/22d042/32.png) [@\_az](https://community.letsencrypt.org/u/_az)\ **Post date:** [December 22, 2020, 7:21am UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/141096/2 "2020-12-22T07:21:43Z")
Hi @kaltesessen, You will only be able to issue wildcard certificates through cPanel if you use the cPanel nameservers for your domain's DNS hosting. Your domain is using Cloudflare for its DNS hosting, so you won't be able to issue a wildcard certificate via cPanel. ---
**Author:** ![kaltesessen](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/kaltesessen/32/45603_2.png) [@kaltesessen](https://community.letsencrypt.org/u/kaltesessen)\ **Post date:** [December 22, 2020, 7:23am UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/141096/3 "2020-12-22T07:23:11Z")
> [@kaltesessen](#): > > \_acme-challenge How to pass the cpanel method to wildcard the certificate after canceling cloudfare ---
**Author:** ![kaltesessen](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/kaltesessen/32/45603_2.png) [@kaltesessen](https://community.letsencrypt.org/u/kaltesessen)\ **Post date:** [December 22, 2020, 7:26am UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/141096/4 "2020-12-22T07:26:13Z")
How to pass the cpanel method to wildcard the certificate after canceling cloudfare ---
**Author:** ![\_az](https://avatars.discourse-cdn.com/v4/letter/_/22d042/32.png) [@\_az](https://community.letsencrypt.org/u/_az)\ **Post date:** [December 22, 2020, 7:26am UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/141096/5 "2020-12-22T07:26:35Z")
If you're no longer using Cloudflare, then you could update your domain to use the nameservers provided by your cPanel host. You'd need to make this change in your domain registrar's control panel (Aliyun?). ---
**Author:** ![kaltesessen](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/kaltesessen/32/45603_2.png) [@kaltesessen](https://community.letsencrypt.org/u/kaltesessen)\ **Post date:** [December 22, 2020, 7:28am UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/141096/6 "2020-12-22T07:28:44Z")
Ok i try, thank you very much ---
**Author:** ![kaltesessen](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/kaltesessen/32/45603_2.png) [@kaltesessen](https://community.letsencrypt.org/u/kaltesessen)\ **Post date:** [December 22, 2020, 7:33am UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/141096/7 "2020-12-22T07:33:23Z")
Is it okay to enable cloudfare after issuing a certificate through cpanel? ---
**Author:** ![kaltesessen](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/kaltesessen/32/45603_2.png) [@kaltesessen](https://community.letsencrypt.org/u/kaltesessen)\ **Post date:** [December 22, 2020, 7:40am UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/141096/8 "2020-12-22T07:40:46Z")
I have changed my dns name server, but still this There was a problem processing your request - Error issuing certificate - Failed to issue certificate - Updating challenge for tianshuyu.top: acme: error code 400 "urn:ietf:params:acme:error:dns": DNS problem: NXDOMAIN looking up TXT for \_acme-challenge.tianshuyu.top - check that a DNS record exists for this domain (order URL: [https://acme-staging-v02.api.letsencrypt.org/acme/order/17208726/205913250](https://acme-staging-v02.api.letsencrypt.org/acme/order/17208726/205913250)) ---
**Author:** ![\_az](https://avatars.discourse-cdn.com/v4/letter/_/22d042/32.png) [@\_az](https://community.letsencrypt.org/u/_az)\ **Post date:** [December 22, 2020, 7:58am UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/141096/9 "2020-12-22T07:58:53Z")
> [@kaltesessen](#): > > Is it okay to enable cloudfare after issuing a certificate through cpanel? That won't work in the long term, because cPanel will be unable to renew the wildcard certificate, after you switch back to Cloudflare DNS. If you want to use Cloudflare in the long term, then you could more simply use [Origin Certificates](https://support.cloudflare.com/hc/en-us/articles/115000479507-Managing-Cloudflare-Origin-CA-certificates) instead of Let's Encrypt certificates. This will ensure a secure connection between your cPanel server and Cloudflare. Then Cloudflare will generate its own wildcard certificates for your domain on the frontend. Origin certificates are simpler because you don't need to worry about renewing them so often. > [@kaltesessen](#): > > I have changed my dns name server, but still this I'm not too sure - it seems to me like it should have worked You may have tried too early after changing the nameservers. If it keeps happening, you might need to ask IFastnet to increase the DNS cluster delay in their cPanel Let's Encrypt integration. ---
**Author:** ![kaltesessen](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/kaltesessen/32/45603_2.png) [@kaltesessen](https://community.letsencrypt.org/u/kaltesessen)\ **Post date:** [December 22, 2020, 8:51am UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/141096/10 "2020-12-22T08:51:38Z")
Okay, thanks for the answer ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [January 21, 2021, 8:56am UTC](https://community.letsencrypt.org/t/there-was-a-problem-processing-your-request/141096/11 "2021-01-21T08:56:17Z")
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