There is already an active certificate for the selected domain name

[atvirtual]

Please fill out the fields below so we can help you better.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

[atvirtual]

“There is already an active certificate for the selected domain name, that is not issued by Let’s Encrypt. If you would like to switch it to Let’s Encrypt you have to first cancel it. Please contact our technical support if you need assistance with this.”

I would like to contact technical support.

Thank you.

BR,

Martin Fischer

[pfg]

This is not a message from Let’s Encrypt. Presumably they’re referring to the technical support of whatever site or software you were using at the time while trying to get a certificate. I’m not entirely sure why a certificate issued by another CA would matter to them, but they should be able to answer that if you reach out to their support.

Let’s Encrypt doesn’t care about certificates issued by other CAs.