What button?
LE has no toggle button.
Please show the button you speak of.
2 Likes
Please look at the screenshot sent earlier, there is a http to https redirect inside plesk
Then that is a problem within Plesk panel - not "LE".
2 Likes
Well you can now blame plesk but it is very frustrating and nobody can help
Is there an upgrade to Plesk?
[maybe the problem has already been fixed]
2 Likes
I understand how frustrating it can be but we are not "now blaming Plesk". We identify where problems occur and resolve them or refer you to the right source for further help.
We helped you get the Let's Encrypt certificates. And, Plesk configured your server to use those certs and https://www.ezmethods.com is working correctly. But Plesk has wrongly configured your server for http to https redirection. We are not Plesk experts. We cannot be expert in all the hundreds of ways people use to manage their servers.
Have you posted this problem on the Plesk forum I linked to earlier? Can you provide a link to that post? Perhaps we can see something about those answers to help you sort that out.
5 Likes
We have the latest version of plesk, but because it we pay GoDaddy for the control panel, we are not allowed to post on plesk forum, which is reserved for their direct customers, not for their resellers customers, we at least now know that there is nothing wrong with our code
Then have you asked GoDaddy about why the panel causes the wrong result?
2 Likes
We have called them and they say we should contact let's encrypt tech support
That is so sad.
Let's Encrypt did not create Plesk.
Let's Encrypt did not create Windows IIS Server
Let's Encrypt did not package them together and charge for that service
If you made any manual changes to the IIS configuration you should look at that closely. It has a URL redirect service you could check.
It also looks like you re-enabled the broken Plesk redirect as https requests to your site no longer work. Hopefully you knew that already.
There is nothing more I can offer. Good luck
5 Likes
i understand but we dont know where to go for help, our site is still loading fine without the https
It also loads fine with https:// as long as you disable the http->https redirect in Plesk
At least it was working earlier today when I checked. Some browsers will try https first so you are better of disabling that redirect until you get it fixed.
It looks to me like there is a redirect from your apex name (ezmethods.com) to the www domain and perhaps that is interfering with the Plesh http->https redirect. How did you set that redirection? This is what I see right now:
curl -I http://ezmethods.com
HTTP/1.1 302 Found
Content-Length: 142
Content-Type: text/html; charset=utf-8
Location: http://www.ezmethods.com/
Server: Microsoft-IIS/10.0
X-Powered-By: ASP.NET
X-Powered-By-Plesk: PleskWin
Date: Sat, 21 May 2022 15:21:13 GMT
curl -I http://www.ezmethods.com
HTTP/1.1 200 OK
Content-Length: 176516
Content-Type: text/html; charset=utf-8
Server: Microsoft-IIS/10.0
X-Powered-By: ASP.NET
X-Powered-By-Plesk: PleskWin
Date: Sat, 21 May 2022 15:21:21 GMT
curl -I https://ezmethods.com
HTTP/2 302
content-length: 150
content-type: text/html; charset=utf-8
location: http://www.https://ezmethods.com/
server: Microsoft-IIS/10.0
x-powered-by: ASP.NET
x-powered-by-plesk: PleskWin
date: Sat, 21 May 2022 15:21:28 GMT
curl -I https://www.ezmethods.com
HTTP/2 302
content-length: 154
content-type: text/html; charset=utf-8
location: http://www.https://www.ezmethods.com/
server: Microsoft-IIS/10.0
x-powered-by: ASP.NET
x-powered-by-plesk: PleskWin
date: Sat, 21 May 2022 15:21:33 GMT
2 Likes
we have disabled http to https redirect and now the site is loading fine without the ssl security, we cant figure out where that www redirect is coming from
You could ask godaddy why this
http://ezmethods.com
Redirects to this:
http://www.ezmethods.com
That has nothing to do with HTTPS or Let's Encrypt so maybe they can help you identify where that is set
3 Likes
there is no such redirect to www in plesk or server settings and we cant find it anywhere in the code
Yes, well, I already showed that something on your system is redirecting.
If you don't believe me try a redirect test site like this:
Enter http://ezmethods.com to see what happens. It redirects to www
2 Likes
I do agree that something is making it redirect to www, but the question is what as we dont have any such redirect in web.config
Have you tried to manually redirect HTTP to HTTPS in IIS?
1 Like
no we have not done any such redirect manually in IIS/server and also not in plesk, so this is a mystery
You should try it in IIS directly.
Obviously, the button is broken and you still need redirection.
1 Like