# Status: 404 Detail: No order for ID 848437233

**URL:** <https://community.letsencrypt.org/t/status-404-detail-no-order-for-id-848437233/106998>\
**Category:** Help\
**Created:** [November 22, 2019, 8:45pm UTC](https://community.letsencrypt.org/t/status-404-detail-no-order-for-id-848437233/106998 "2019-11-22T20:45:58Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![KBOE2](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/kboe2/32/35509_2.png) [@KBOE2](https://community.letsencrypt.org/u/KBOE2)\
**Post date:** [November 22, 2019, 8:45pm UTC](https://community.letsencrypt.org/t/status-404-detail-no-order-for-id-848437233/106998/1 "2019-11-22T20:45:58Z")

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My domain is: [lssmv4.ledbrain.de](http://lssmv4.ledbrain.de)  
I ran this command: Tried adding via Plesk  
It produced this output:

> ```
> Invalid response from https://acme-v02.api.letsencrypt.org/acme/order/62901597/848437233.
> Details:
> Type: urn:ietf:params:acme:error:malformed
> Status: 404
> Detail: No order for ID 848437233
> 
> ```

My web server is: Apache

The operating system my web server runs on is: CentOS 7.6 64-Bit

My hosting provider, if applicable, is: Bitpalast®

I can login to a root shell on my machine (yes or no, or I don't know): Not as root.

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): Plesk

I also re-created the subdomain but It failed with exactly the same ID.

How can I solve this Issue?

Greetings Jan 🙂

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**Author:** ![rg305](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/rg305/32/91314_2.png) [@rg305](https://community.letsencrypt.org/u/rg305)\
**Post date:** [November 22, 2019, 8:52pm UTC](https://community.letsencrypt.org/t/status-404-detail-no-order-for-id-848437233/106998/2 "2019-11-22T20:52:57Z")

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> [@KBOE2](#):
>
> [https://acme-v02.api.letsencrypt.org/](https://acme-v02.api.letsencrypt.org/)

Try resolving this FQDN to an IP.  
Try getting the cert being served to you by that link.  
[show your findings]

Or maybe the Plesk panel just needs to be updated...

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**Author:** ![JuergenAuer](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/juergenauer/32/26491_2.png) [@JuergenAuer](https://community.letsencrypt.org/u/JuergenAuer)\
**Post date:** [November 22, 2019, 8:54pm UTC](https://community.letsencrypt.org/t/status-404-detail-no-order-for-id-848437233/106998/3 "2019-11-22T20:54:14Z")

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Hi @KBOE2

simple answer: That’s a Plesk bug.

Read

> **[Unable to install a Let's Encrypt certificate: Order's status ("pending") is...](https://support.plesk.com/hc/en-us/articles/360020966774-Unable-to-install-a-Let-s-Encrypt-certificate-Order-s-status-pending-is-not-acceptable-for-finalization)**
>
> Applicable to:
> 
> Plesk for Linux
> Plesk for Windows
> 
> 
> Symptoms
> 
> 
> A Let's Encrypt certificate installation fails with one of the following error messages:
> PLESK\_ERROR: Error: Could not issue a Let's E...

there is a bugfix. And update your Plesk.

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<div class="post-metadata">

**Author:** ![KBOE2](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/kboe2/32/35509_2.png) [@KBOE2](https://community.letsencrypt.org/u/KBOE2)\
**Post date:** [November 22, 2019, 9:10pm UTC](https://community.letsencrypt.org/t/status-404-detail-no-order-for-id-848437233/106998/4 "2019-11-22T21:10:16Z")

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Thanks for your help!  
I’ll try to update Plesk and let you know wether it works then!  
I would have never thought of the Problem being at Plesk 🙃

Greetings Jan

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<div class="post-metadata">

**Author:** ![KBOE2](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/kboe2/32/35509_2.png) [@KBOE2](https://community.letsencrypt.org/u/KBOE2)\
**Post date:** [November 22, 2019, 10:05pm UTC](https://community.letsencrypt.org/t/status-404-detail-no-order-for-id-848437233/106998/5 "2019-11-22T22:05:45Z")

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With the help of the provider, the Domain now has a valid certificate!

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**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\
**Post date:** [December 22, 2019, 10:05pm UTC](https://community.letsencrypt.org/t/status-404-detail-no-order-for-id-848437233/106998/6 "2019-12-22T22:05:55Z")

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