How do I ask questions in here? I only seem to replay…wheres the option for asking questions?
Hi @prottay2
now you have your own topic 
“New Topic” - that starts a new thread.
Share your question, perhaps change the title (or I change it).
There is a standard template of #help
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
It produced this output:
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know):
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):
My domain is:paperinmusic.com
I ran this command:
It produced this output:
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine
Hi @prottay2
checking your domain ( https://check-your-website.server-daten.de/?q=paperinmusic.com ):
You have one new certificate
| CertSpotter-Id | Issuer | not before | not after | Domain names | LE-Duplicate | next LE |
|---|---|---|---|---|---|---|
| 930512670 | CN=Let's Encrypt Authority X3, O=Let's Encrypt, C=US | 2019-05-25 10:59:08 | 2019-08-23 10:59:08 | mail.paperinmusic.com, paperinmusic.com, www.paperinmusic.com | ||
| 3 entries | duplicate nr. 1 |
There is no older certificate, so it's your first certificate.
Your standard-urls:
| Domainname | Http-Status | redirect | Sec. | G |
|---|---|---|---|---|
| • http://www.paperinmusic.com/ | ||||
| 107.167.82.131 | 301 | http://paperinmusic.com/ | 0.353 | D |
| • http://paperinmusic.com/ | ||||
| 107.167.82.131 | 200 | 4.536 | H | |
| • https://paperinmusic.com/ | ||||
| 107.167.82.131 | 302 | https://paperinmusic.com/cgi-sys/suspendedpage.cgi | 1.673 | N |
| Certificate error: RemoteCertificateNameMismatch | ||||
| • https://www.paperinmusic.com/ | ||||
| 107.167.82.131 | 302 | https://www.paperinmusic.com/cgi-sys/suspendedpage.cgi | 1.470 | N |
| Certificate error: RemoteCertificateNameMismatch | ||||
| • https://paperinmusic.com/cgi-sys/suspendedpage.cgi | 200 | 1.413 | N | |
| Certificate error: RemoteCertificateNameMismatch | ||||
| • https://www.paperinmusic.com/cgi-sys/suspendedpage.cgi | 200 | 1.433 | N | |
| Certificate error: RemoteCertificateNameMismatch |
The certificate you use looks like it is from your hoster:
CN=aaeepuc.com
05.05.2019
03.08.2019
expires in 69 days
aaeepuc.com, mail.aaeepuc.com, www.aaeepuc.com - 3 entries
And really curious:
Your http version works, there is a WordPress.
The https is redirected to a suspended page:
This Account has been suspended.
Status: 403 Forbidden Content-Type: text/plain; charset=utf-8 403 Forbidden Executing in an invalid environment for the supplied user
So the message is wrong, your account isn't suspended. Looks like your hoster doesn't support https, catches https - request and sends wrong html content:
This "suspended page" has wrong html content:
</body>
</html>
Status: 403 Forbidden
Content-Type: text/plain; charset=utf-8
403 Forbidden
Executing in an invalid environment for the supplied user
It's a combination of two different messages.
So
- ask your hoster (or)
- switch to another hoster with SSL / Letsencrypt support
PS: Now changing your title
When I first got to my cpanel, I was looking for where can I find my ssl, because I didn’t find any https when I searched for my website.
Then I did some research but still I got nothing. In my control panel, there was a security system called ”Let’s Encrypt”. I went there and it looked like everything was fine. But still I didn’t get the “https” on my website. I tried to remove the ssl and get an new one. So I clicked on remove and removed it permanently. Now its gone. The rapid ssl option is almost empty. Now Ii don’t know what to do to get an SSL.
This is my first time that I am creating an website. I got nothing. I set my wordpress to “HTTPS” because my host provider told me that theres an free SSL. Now I see that I don’t have any ssl on my website.
So I need complete help with it from the bingining.
So How do I set a SSL for my website and get HTTPS?
Then you should ask your hoster. Your hoster has a "closed system" that uses Letsencrypt certificates.
But it's impossible to see what your hoster has created.
Tell him what you have done.
But: Is it really impossible to reactivate that?
Perhaps share a screenshot.
What you just asked above:
We can't answer that within their closed system; only they can.
Problem solved. But my website always loads in this link
theres no www. In here. I tried via “Redirect” in control panel but it doesn’t work. Any help on that?
And thanks for you previous responses
Happy to read that you have found a solution.
Now your certificate works.
That's your configuration.
You have correct www and non-www dns entries ( https://check-your-website.server-daten.de/?q=paperinmusic.com ):
| Host | T | IP-Address | is auth. | ∑ Queries | ∑ Timeout |
|---|---|---|---|---|---|
| paperinmusic.com | A | 107.167.82.131 | yes | 2 | 0 |
| AAAA | yes | ||||
| www.paperinmusic.com | C | paperinmusic.com | yes | 1 | 0 |
| A | 107.167.82.131 | yes |
You have a new certificate with both domain names:
CN=paperinmusic.com
26.05.2019
24.08.2019
expires in 90 days
mail.paperinmusic.com, paperinmusic.com,
www.paperinmusic.com - 3 entries
And you have three correct redirects:
| Domainname | Http-Status | redirect | Sec. | G |
|---|---|---|---|---|
| • http://paperinmusic.com/ | ||||
| 107.167.82.131 | 301 | https://www.paperinmusic.com/ | 0.326 | E |
| • http://www.paperinmusic.com/ | ||||
| 107.167.82.131 | 301 | https://www.paperinmusic.com/ | 0.323 | A |
| • https://www.paperinmusic.com/ | ||||
| 107.167.82.131 | 301 | https://paperinmusic.com/ | 1.540 | B |
| • https://paperinmusic.com/ | ||||
| 107.167.82.131 | 200 | 2.670 | B |
First two correct redirects http -> https without changing the domain name.
Then one redirect from the https + www version to the https + non-www version.
So if you want so use the www version as your main domain: There may be a configuration to change that.
It's only this last redirect you have to change. Nothing else (not your DNS entries, not your certificate).
I don't know. If you use a shared hosting, there may be an option "preferred version".
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