# SSL setup on Easyspace **URL:** \ **Category:** Help\ **Created:** [November 15, 2019, 3:36pm UTC](https://community.letsencrypt.org/t/ssl-setup-on-easyspace/106354 "2019-11-15T15:36:11Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![harrywilkes](https://avatars.discourse-cdn.com/v4/letter/h/b77776/32.png) [@harrywilkes](https://community.letsencrypt.org/u/harrywilkes)\ **Post date:** [November 15, 2019, 3:36pm UTC](https://community.letsencrypt.org/t/ssl-setup-on-easyspace/106354/1 "2019-11-15T15:36:11Z")
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [https://crt.sh/?q=example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help. My domain is: [www.blackcountrysteam.co.uk](http://www.blackcountrysteam.co.uk) I ran this command: It produced this output: My web server is (include version): The operating system my web server runs on is (include version): linux My hosting provider, if applicable, is: Easyspace I can login to a root shell on my machine (yes or no, or I don’t know): dont know I’m using a control panel to manage my site (no, or provide the name and version of the control panel): The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you’re using Certbot): ---
**Author:** ![JuergenAuer](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/juergenauer/32/26491_2.png) [@JuergenAuer](https://community.letsencrypt.org/u/JuergenAuer)\ **Post date:** [November 15, 2019, 4:08pm UTC](https://community.letsencrypt.org/t/ssl-setup-on-easyspace/106354/2 "2019-11-15T16:08:04Z")
Hi @harrywilkes > [@harrywilkes](#): > > My domain is: [www.blackcountrysteam.co.uk](http://www.blackcountrysteam.co.uk) your setup is curious: Your non-www has another ip address as your www version. | Host | T | IP-Address | is auth. | ∑ Queries | ∑ Timeout | | --- | --- | --- | --- | --- | --- | | [blackcountrysteam.co.uk](http://blackcountrysteam.co.uk) | A | 62.233.121.39 Glasgow/Scotland/United Kingdom (GB) - IOMART-SCONET2 Hostname: [vhost16ftp.iomart.com](http://vhost16ftp.iomart.com) | yes | 1 | 0 | | | AAAA | | yes | | | | [www.blackcountrysteam.co.uk](http://www.blackcountrysteam.co.uk) | A | 62.233.121.40 Glasgow/Scotland/United Kingdom (GB) - IOMART-SCONET2 Hostname: [vhost16.iomart.com](http://vhost16.iomart.com) | yes | 1 | 0 | | | AAAA | | yes | | | Why there are different ip addresses? > [@harrywilkes](#): > > I can login to a root shell on my machine (yes or no, or I don’t know): dont know That's a problem. If you have root access, you have some options. If you don't have root access, your options are limited or you can't create / install an own certificate. Checking your standard url that's ... not so good. | Domainname | Http-Status | redirect | Sec. | G | | --- | --- | --- | --- | --- | | • [http://blackcountrysteam.co.uk/](http://blackcountrysteam.co.uk/) 62.233.121.39 GZip used - 5058 / 27248 - 81,44 % | 200 | Html is minified: 166,73 % | 0.123 | H | | | | | | | | • [http://www.blackcountrysteam.co.uk/](http://www.blackcountrysteam.co.uk/) 62.233.121.40 GZip used - 5127 / 27138 - 81,11 % | 200 | Html is minified: 167,74 % | 0.140 | H | | | | | | | | • [https://blackcountrysteam.co.uk/](https://blackcountrysteam.co.uk/) 62.233.121.39 GZip used - 5058 / 27248 - 81,44 % Inline-JavaScript (∑/total): 2/2866 Inline-CSS (∑/total): 1/5172 | 200 | Html is minified: 166,73 % | 2.373 | N | | Certificate error: RemoteCertificateNameMismatch, RemoteCertificateChainErrors | | | | | | | | | | | | • [https://www.blackcountrysteam.co.uk/](https://www.blackcountrysteam.co.uk/) 62.233.121.40 GZip used - 5058 / 27248 - 81,44 % Inline-JavaScript (∑/total): 2/2866 Inline-CSS (∑/total): 1/5172 | 200 | Html is minified: 166,73 % | 2.360 | N | | Certificate error: RemoteCertificateNameMismatch, RemoteCertificateChainErrors | | | | | | | | | | | | • [http://blackcountrysteam.co.uk/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de](http://blackcountrysteam.co.uk/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de) 62.233.121.39 Inline-JavaScript (∑/total): 0/0 Inline-CSS (∑/total): 0/0 | 404 | Html is minified: 110,07 % | 0.093 | A | | Not Found | | | | | | Visible Content: 404 Not Found nginx/1.16.1 | | | | | | | | | | | | • [http://www.blackcountrysteam.co.uk/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de](http://www.blackcountrysteam.co.uk/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de) 62.233.121.40 Inline-JavaScript (∑/total): 0/0 Inline-CSS (∑/total): 0/0 | 404 | Html is minified: 110,07 % | 0.093 | A | | Not Found | | | | | | Visible Content: 404 Not Found nginx/1.16.1 | | | | | /.well-known/acme-challenge - there answers a nginx. But / - there is no Server Header. And there is only one certificate: ```nohighlight CN=localhost, O=iomart, L=Glasgow, S=Lanarkshire, C=GB 20.01.2016 17.01.2026 expires in 2255 days ``` Looks like your different ip addresses are using the same vHost. So start with some basics: > **[How It Works - Let's Encrypt](https://letsencrypt.org/how-it-works/)** > > The objective of Let’s Encrypt and the ACME protocol is to make it possible to set up an HTTPS server and have it automatically obtain a browser-trusted certificate, without any human intervention. This is accomplished by running a certificate... Then check, if you have root access. If yes, select a client. > **[ACME Client Implementations - Let's Encrypt](https://letsencrypt.org/docs/client-options/)** > > Last updated: Jul 22, 2023 | See all Documentation Let’s Encrypt uses the ACME protocol to verify that you control a given domain name and to issue you a certificate. To get a Let’s Encrypt certificate, you’ll need to choose a piece... If no, ask your hoster if you have root access. ---
**Author:** ![harrywilkes](https://avatars.discourse-cdn.com/v4/letter/h/b77776/32.png) [@harrywilkes](https://community.letsencrypt.org/u/harrywilkes)\ **Post date:** [November 15, 2019, 6:01pm UTC](https://community.letsencrypt.org/t/ssl-setup-on-easyspace/106354/3 "2019-11-15T18:01:59Z")
Hi and thanks for the reply, and I’m sorry my first post ‘shot off’ before I’d finished. The website I wish to add SSL cert to is [www.blackcountrysteam.co.uk](http://www.blackcountrysteam.co.uk), this is the website I manage for my club the other domain www,[blackcountrysteam.uk](http://blackcountrysteam.uk) is a domain I purchsed but do not use . I would like to add SSL certs to [www.blackcountrysteam.co.uk](http://www.blackcountrysteam.co.uk) as I think the warning that pop up now days are putting people off visiting ! I must admit Ive read up on using let encrypt but I’m finding it a little over my head, Easyspace have told me they support ‘let encrypt’ but I have to install it myself using the control panel but I dtruggling to understand where to start. Thanks H ---
**Author:** ![danb35](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/danb35/32/70869_2.png) [@danb35](https://community.letsencrypt.org/u/danb35)\ **Post date:** [November 16, 2019, 12:16pm UTC](https://community.letsencrypt.org/t/ssl-setup-on-easyspace/106354/4 "2019-11-16T12:16:17Z")
> [@harrywilkes](#): > > I have to install it myself using the control panel but I dtruggling to understand where to start. They should be able to explain to you how to use the control panel they gave you; I doubt anyone here will be able to advise on this (unless someone else here is an Easyspace customer). ---
**Author:** ![harrywilkes](https://avatars.discourse-cdn.com/v4/letter/h/b77776/32.png) [@harrywilkes](https://community.letsencrypt.org/u/harrywilkes)\ **Post date:** [November 16, 2019, 12:43pm UTC](https://community.letsencrypt.org/t/ssl-setup-on-easyspace/106354/5 "2019-11-16T12:43:08Z")
Thanks that’s what I was hoping , there are on the Easyspace website some instructions on installing but at moment they areas clear as mud ! H ---
**Author:** ![danb35](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/danb35/32/70869_2.png) [@danb35](https://community.letsencrypt.org/u/danb35)\ **Post date:** [November 16, 2019, 2:13pm UTC](https://community.letsencrypt.org/t/ssl-setup-on-easyspace/106354/6 "2019-11-16T14:13:10Z")
OK, between this page: > **[\- Support Services](https://www.yoursupportservices.co.uk/ssl/install)** > > Support Services email, hosting, DNS and SSL guides, ...and this one: > **[Yourcp - Support Services](https://www.yoursupportservices.co.uk/yourcp/ssl)** > > Support Services email, hosting, DNS and SSL guides, Easyspace is lying when they say: > they support ‘let encrypt’ The Plesk control panel they use **can** automatically obtain and renew certs from Let's Encrypt. However, Easyspace have disabled that feature, preferring instead to sell you an overpriced cert. I'd strongly encourage you to consider moving to a less user-hostile web host. In the interim, the best I can think of is to use a web-based front-end to Let's Encrypt like [zerossl.com](http://zerossl.com). That will give you the certificate information you can paste into your control panel, but you'll need to manually renew it at least every 90 days. ---
**Author:** ![harrywilkes](https://avatars.discourse-cdn.com/v4/letter/h/b77776/32.png) [@harrywilkes](https://community.letsencrypt.org/u/harrywilkes)\ **Post date:** [November 16, 2019, 3:59pm UTC](https://community.letsencrypt.org/t/ssl-setup-on-easyspace/106354/7 "2019-11-16T15:59:39Z")
Many thanks for your reply and suggestion H ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [December 16, 2019, 3:59pm UTC](https://community.letsencrypt.org/t/ssl-setup-on-easyspace/106354/8 "2019-12-16T15:59:43Z")
Closed on December 16, 2019, 3:59pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.