# SSL installation does not show green padlock

**URL:** <https://community.letsencrypt.org/t/ssl-installation-does-not-show-green-padlock/115837>\
**Category:** Help\
**Created:** [March 8, 2020, 9:12pm UTC](https://community.letsencrypt.org/t/ssl-installation-does-not-show-green-padlock/115837 "2020-03-08T21:12:37Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![johnnysp](https://avatars.discourse-cdn.com/v4/letter/j/e19adc/32.png) [@johnnysp](https://community.letsencrypt.org/u/johnnysp)\
**Post date:** [March 8, 2020, 9:12pm UTC](https://community.letsencrypt.org/t/ssl-installation-does-not-show-green-padlock/115837/1 "2020-03-08T21:12:37Z")

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Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [https://crt.sh/?q=example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: [johnnysp.com](http://johnnysp.com)

I ran this command: I start my Synology NAS with my browser

It produced this output: Shows Not Secure Chrome browser. Certificate details –  
Issued to: Johnnysp  
Issued by Let’s Encrypt Authority X3  
Valid from 3/7/2020 to 6/5/2020

My web server is (include version): Synology Model DS2419+; DSM version 6.2.2-24922 Update 4

The operating system my web server runs on is (include version): Windows 10 Pro version 1909 OS Build 18363.693

My hosting provider, if applicable, is: [ChangeIP.com](http://ChangeIP.com)

I can login to a root shell on my machine (yes or no, or I don’t know): No

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): no

The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you’re using Certbot): Not knowingly using certbot

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<div class="post-metadata">

**Author:** ![9peppe](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/9peppe/32/31596_2.png) [@9peppe](https://community.letsencrypt.org/u/9peppe)\
**Post date:** [March 8, 2020, 10:16pm UTC](https://community.letsencrypt.org/t/ssl-installation-does-not-show-green-padlock/115837/2 "2020-03-08T22:16:58Z")

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Right now your website doesn’t show anything at all, it does not respond to pings, and it doesn’t show anything when portscanned on common ports:

```nohighlight
% nmap johnnysp.com
Starting Nmap 7.80 ( https://nmap.org ) at 2020-03-08 23:11 CET
Note: Host seems down. If it is really up, but blocking our ping probes, try -Pn
Nmap done: 1 IP address (0 hosts up) scanned in 3.15 seconds

% nmap johnnysp.com -Pn
Starting Nmap 7.80 ( https://nmap.org ) at 2020-03-08 23:11 CET
Nmap scan report for johnnysp.com (108.35.27.19)
Host is up.
rDNS record for 108.35.27.19: pool-108-35-27-19.nwrknj.fios.verizon.net
All 1000 scanned ports on johnnysp.com (108.35.27.19) are filtered

Nmap done: 1 IP address (1 host up) scanned in 201.81 seconds

```

(don’t expect a green padlock, it’s grey now)

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\
**Post date:** [April 7, 2020, 10:16pm UTC](https://community.letsencrypt.org/t/ssl-installation-does-not-show-green-padlock/115837/3 "2020-04-07T22:16:58Z")

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