Ssl for free can't validate www domain

I have a web site on azure and I wan to setup SSL for my web site. I’ created a certificate for my non www domain but I can’t create for my www domain. When I try to validate my www certificate I got this error: " Pre-verification failed. The directory is incorrect. Ask your host if unsure about the directory or try using an FTP client or >web FTP if you do not have an FTP client to try finding it out." I’ve checked again and again and everything is logging good. How do I fix this problem? 2 months ago I created a certificate for www but now I can’t for some reason.


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Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g., so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

Thank you

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