Ssl for free can't validate www domain

[mustafa7]

I have a web site on azure and I wan to setup SSL for my web site. I’ created a certificate for my non www domain but I can’t create for my www domain. When I try to validate my www certificate I got this error: " Pre-verification failed. The directory is incorrect. Ask your host if unsure about the directory or try using an FTP client or >web FTP if you do not have an FTP client to try finding it out." I’ve checked again and again and everything is logging good. How do I fix this problem? 2 months ago I created a certificate for www but now I can’t for some reason.

[stevenzhu]

Hi,

Kindly fill in this form please

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

Thank you