SSL for Forumactif


#1

My domain is:

My web server is (include version): deprimere.forumeiros.com

The operating system my web server runs on is (include version): forumeiros.com

My hosting provider, if applicable, is: forumeiros.com

I can login to a root shell on my machine (yes or no, or I don’t know): i don’t know

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): Yes

Hi everyone, I’m a user of the Forumactif platform and I really want to get an SSL certificate.


#2

Hi,

You’ll need to contact their support team to solve this issue.

Thank you


#3

With theirs? So I went in and even I was from the support team and nothing was properly oriented.


#4

Hi,

Since your website is hosted with their platform, there is nothing we can do to issue a certificate. (Unless there is options to add/manage your tls certificate from control panel. and your website is allowed to add verification files: create directory, files etc)

It seems other websites using the same platform aren’t have TLS certificates installed. So i’m not sure what you can do.

Thank you

P.S.
For platform teams, the best way to resolve this is issue a wildcard-san certificate for all websites on the subdomains. (since it has several other domain names that host different languages website)


#5

Oi @deprimeres,

O @stevenzhu tem razão, só o provedor de serviços pode obter o certificado. É uma operação administrativa que no geral cabe ao administrador do sistema fazer, pelo menos em tipos de hospedagem onde o cliente não recebe acesso administrativo.

Se eles têm algumas dúvidas ao respeito, podem vir perguntar nesse fórum. Já ajudamos vários administradores, inclusive em português. :slight_smile:


#6

Obrigado, @schoen e @stevenzhu estarei repassando para eles e talvez eles parem de cobrar seus usuários por isso, rs.


#7

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