SSL Certificate error

[itinfra1]

I got the following error when I try to issue my SSL certificate:

There was a problem processing your request

• Error issuing certificate
• Failed to issue certificate
• Updating challenge for cpcontacts.arnergy.com: acme: error code 400 "urn:ietf:params:acme:error:dns": DNS problem: NXDOMAIN looking up A for cpcontacts.arnergy.com - check that a DNS record exists for this domain; DNS problem: NXDOMAIN looking up AAAA for cpcontacts.arnergy.com - check that a DNS record exists for this domain (order URL: https://acme-v02.api.letsencrypt.org/acme/order/35541204/145174395177)

My domain is arnergy.com

Kindly assist.

[Osiris]

@itinfra1

check that a DNS record exists for this domain

I'm not sure how the error message could be any clearer?

[webprofusion]

@itinfra1

• check that a DNS record exists for this domain

When setting up a website you need the name you given it (cpcontacts.arnergy.com) to resolve to an IP address (pointing to the server which will serve that website).

Currently cpcontacts.arnergy.com doesn't point to any IP address. To fix this, update your DNS settings at your DNS provider (often your domain registrar) to say that cpcontacts points to a specific IP address (your webserver). This is normally done by creating an "A" record set to the IP address of your webserver.

[itinfra1]

Thank you Chriostopher.
Are you saying our domain provider would have to point arnergy.com to the web IP address and also create A record?

[rg305]

Your DNS provider would have to provide an IP for each name that is to be reached via the Internet.

The IP should match the IP provided by the hosting company.

[webprofusion]

@itinfra1

Are you saying our domain provider would have to point arnergy.com to the web IP address and also create A record?

Yes, it looks like you are using Cloudflare to host your DNS for that domain, so you'd generally create the A record there and point it to the IP address of your server.