# Ssl certificate created but site not secured

**URL:** <https://community.letsencrypt.org/t/ssl-certificate-created-but-site-not-secured/113547>\
**Category:** Help\
**Created:** [February 19, 2020, 12:50am UTC](https://community.letsencrypt.org/t/ssl-certificate-created-but-site-not-secured/113547 "2020-02-19T00:50:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![DanielPortugal](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/danielportugal/32/37223_2.png) [@DanielPortugal](https://community.letsencrypt.org/u/DanielPortugal)\
**Post date:** [February 19, 2020, 12:50am UTC](https://community.letsencrypt.org/t/ssl-certificate-created-but-site-not-secured/113547/1 "2020-02-19T00:50:31Z")

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Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. [https://crt.sh/?q=example.com](https://crt.sh/?q=example.com)), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: [http://cloud.transonibus.org.br/](http://cloud.transonibus.org.br/)

I ran this command:created with zero ssl terminal

It produced this output:not secured

My web server is (include version): ubuntu 18.4

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is: virtual machine

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of `certbot --version` or `certbot-auto --version` if you’re using Certbot):

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**Author:** ![rg305](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/rg305/32/91314_2.png) [@rg305](https://community.letsencrypt.org/u/rg305)\
**Post date:** [February 19, 2020, 1:15am UTC](https://community.letsencrypt.org/t/ssl-certificate-created-but-site-not-secured/113547/2 "2020-02-19T01:15:30Z")

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Hi and welcome to the LE community.

Were you able to get a cert through ZeroSSL?  
Did you enable HTTPS(SSL/TLS)?  
Did you add the cert to the config?

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**Author:** ![upnetwi](https://avatars.discourse-cdn.com/v4/letter/u/898d66/32.png) [@upnetwi](https://community.letsencrypt.org/u/upnetwi)\
**Post date:** [February 21, 2020, 4:48pm UTC](https://community.letsencrypt.org/t/ssl-certificate-created-but-site-not-secured/113547/4 "2020-02-21T16:48:44Z")

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I was able to contact my webhost and they just did it for me. Thank you

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**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\
**Post date:** [March 22, 2020, 4:48pm UTC](https://community.letsencrypt.org/t/ssl-certificate-created-but-site-not-secured/113547/5 "2020-03-22T16:48:50Z")

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