# Site down. My developer has gone AWOL. How do I renew? **URL:** \ **Category:** Help\ **Created:** [April 27, 2020, 4:45pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918 "2020-04-27T16:45:11Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\ **Post date:** [April 27, 2020, 6:48pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/21 "2020-04-27T18:48:55Z")
> [@LHA](#): > > ![image](https://global.discourse-cdn.com/letsencrypt/original/3X/0/4/04a39870d996c12efb5a8d16bd438b4a1e9cbc62.jpeg) > > image768×1024 149 KB That's what I saw here too. It also confirms that your domain name is managed by Digital Oceans nameservers. Therefore, it should be OK to continue in their configuration panel with getting the certificate. ---
**Author:** ![LHA](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@LHA](https://community.letsencrypt.org/u/LHA)\ **Post date:** [April 27, 2020, 6:52pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/22 "2020-04-27T18:52:25Z")
Its asking us to select other sub domains. I assume we click all of them. I’m worried I will lose our emails on Zoho ![image](https://global.discourse-cdn.com/letsencrypt/original/3X/f/e/fed179437c5af639374d068a6c52108597a8b652.jpeg) ---
**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\ **Post date:** [April 27, 2020, 6:53pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/23 "2020-04-27T18:53:52Z")
> [@LHA](#): > > Its asking us to select other sub domains. I assume we click all of them. I would stick with just [lhartists.com](http://lhartists.com) and [www.lhartists.com](http://www.lhartists.com). That zoho-thing you see is for something called DKIM and doesn't rely on a Let's Encrypt certificate. It also wasn't part of your previous certificates. ---
**Author:** ![LHA](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@LHA](https://community.letsencrypt.org/u/LHA)\ **Post date:** [April 27, 2020, 6:56pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/24 "2020-04-27T18:56:38Z")
Ok. There was also [beta.lhartists.com](http://beta.lhartists.com) when we scrolled down with cursor but couldn’t show that on the screenshot ---
**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\ **Post date:** [April 27, 2020, 6:58pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/25 "2020-04-27T18:58:10Z")
> [@LHA](#): > > There was also [beta.lhartists.com](http://beta.lhartists.com) That site doesn't do anything. That hostname also has never had a certificate before, so it probably doesn't need one now. Also, trying to get a certificate for that hostname will probably fail, so it's best _not_ to include `beta.lhartists.com`. ---
**Author:** ![LHA](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@LHA](https://community.letsencrypt.org/u/LHA)\ **Post date:** [April 27, 2020, 6:59pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/26 "2020-04-27T18:59:56Z")
Ok so we have moved forward and it asks us to Name The Certificate. I’m assuming it can be anything at all?? ---
**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\ **Post date:** [April 27, 2020, 7:01pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/27 "2020-04-27T19:01:27Z")
Not a clue, I guess so. Nothing wrong with just naming it `lhartists.com` I think. ---
**Author:** ![LHA](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@LHA](https://community.letsencrypt.org/u/LHA)\ **Post date:** [April 27, 2020, 7:03pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/28 "2020-04-27T19:03:34Z")
Ok we will do this and press generate certificate. Fingers crossed! It appears that we have renews however still Privacy Error displays on my website. ![image](https://global.discourse-cdn.com/letsencrypt/original/3X/2/8/2894c66f37288b038697708ceed92c124a14fbd8.jpeg) ---
**Author:** ![LHA](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@LHA](https://community.letsencrypt.org/u/LHA)\ **Post date:** [April 27, 2020, 7:19pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/29 "2020-04-27T19:19:11Z")
I’m afraid the Privacy Error page is still displayed and Certificate is INVALID ☹ ---
**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\ **Post date:** [April 27, 2020, 7:20pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/30 "2020-04-27T19:20:51Z")
Like I said, I don’t have experience with Digital Ocean and it’s configuration panel. It could be your newly issued certificate needs to be enabled on the site itself. ---
**Author:** ![LHA](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@LHA](https://community.letsencrypt.org/u/LHA)\ **Post date:** [April 27, 2020, 7:23pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/31 "2020-04-27T19:23:29Z")
And I guess only the developer can do that. Aaaaagh! ---
**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\ **Post date:** [April 27, 2020, 7:24pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/32 "2020-04-27T19:24:19Z")
It’s probably somewhere else in the configuration panel you’ve got opened right now. ---
**Author:** ![LHA](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@LHA](https://community.letsencrypt.org/u/LHA)\ **Post date:** [April 27, 2020, 7:29pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/33 "2020-04-27T19:29:43Z")
It appears not. Nothing there to enable. It just says it will auto renew. However I entered into here, can I change the date manually. Will that work? ![image](https://global.discourse-cdn.com/letsencrypt/original/3X/d/e/de860711ea7441df7da7c9e1b966ea392f9b9b8e.jpeg) ---
**Author:** ![JimPas](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/jimpas/32/33270_2.png) [@JimPas](https://community.letsencrypt.org/u/JimPas)\ **Post date:** [April 27, 2020, 7:45pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/34 "2020-04-27T19:45:26Z")
Do NOT change the dates! That will invalidate your certificate! 😬 It appears your new certificate(s) isn’t(aren’t) being used. You will have to install the new certificate(s). In your post #28, in the image you uploaded there is a button on the right to “Add Certificate”. Click on that and see if it lists your new certificate(s). If so, add the new certificate. Just a disclaimer, I am not that too familiar with DO. ---
**Author:** ![LHA](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@LHA](https://community.letsencrypt.org/u/LHA)\ **Post date:** [April 27, 2020, 7:52pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/35 "2020-04-27T19:52:05Z")
Unfortunately not. This would generate an entirely new one and repeat the process. We have searched all over their website how to activate it. ---
**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\ **Post date:** [April 27, 2020, 8:01pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/36 "2020-04-27T20:01:43Z")
Perhaps a call-out to Digital Ocean might help with this. You’re half way there 🙂 ---
**Author:** ![LHA](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@LHA](https://community.letsencrypt.org/u/LHA)\ **Post date:** [April 27, 2020, 8:05pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/37 "2020-04-27T20:05:13Z")
There is no contact page. NOTHING! However we received this from them so I have sent an email back! Wish me luck and thank for your help. Hello from DigitalOcean, We just created a new TLS/SSL certificate called lowyhamiltonartists using Let’s Encrypt on your behalf. It applies to the following domains: 1. [lhartists.com](http://lhartists.com) 2. [www.lhartists.com](http://www.lhartists.com) It will expire on 26 Jul 2020 - 18:03 UTC, but don’t worry. We will automatically renew it before that date and notify you when the renewal is done. Our product documentation has more information on how to use Let’s Encrypt certificates with DigitalOcean products: - Let’s Encrypt with DigitalOcean Load Balancers - [https://do.co/lble](https://do.co/lble) - Let’s Encrypt with custom subdomains for the Spaces CDN - [https://do.co/cdnle](https://do.co/cdnle) Best, Sammy ---
**Author:** ![Osiris](https://avatars.discourse-cdn.com/v4/letter/o/839c29/32.png) [@Osiris](https://community.letsencrypt.org/u/Osiris)\ **Post date:** [April 27, 2020, 8:06pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/38 "2020-04-27T20:06:42Z")
You’re gonna need the luck, as it was _you_ who got the new certificate and _no_, their earlier certificate did **not** automatically renew 🤔 And it still isn’t installed. ---
**Author:** ![JimPas](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/jimpas/32/33270_2.png) [@JimPas](https://community.letsencrypt.org/u/JimPas)\ **Post date:** [April 27, 2020, 8:09pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/39 "2020-04-27T20:09:22Z")
I’m glad DO _finally_ got around to noticing you. But it would definitely help if they actually _install_ the certificate for you. 🤨 ---
**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\ **Post date:** [May 27, 2020, 8:22pm UTC](https://community.letsencrypt.org/t/site-down-my-developer-has-gone-awol-how-do-i-renew/120918/40 "2020-05-27T20:22:05Z")
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