Thank you for raising this here, and I want to clarify what appears to be a misunderstanding of our earlier response.
We did not say that you lack authority to report this to us. Anyone can report concerns to us, and we appreciate when people do. What our response explained is that OFAC (the U.S. Office of Foreign Assets Control) is the only authority that can direct us to terminate services to an entity on the SDN list.
To use your analogy: if you see someone breaking into a house and call 911, the dispatcher won't refuse to take your report. But the dispatcher also can't authorize the use of force to stop the break-in on their own. That decision rests with specific authorities operating under specific legal frameworks. Similarly, we can receive your report (and we did), but we cannot act on it without direction from OFAC, which is the federal agency that administers and enforces U.S. sanctions.
This may seem counterintuitive, but U.S. sanctions law is complex. Terminating a service can itself be a "transaction" with a sanctioned party that requires authorization. We have sought guidance from OFAC on how to handle these situations and must follow the regulatory framework as it applies to us.
If you believe a sanctioned entity is violating U.S. law, you are welcome to report that directly to OFAC as well. Their contact information is available at https://ofac.treasury.gov.
We understand this is frustrating. We are committed to operating within the law, and that includes following the direction of the federal agencies that enforce it.