# Renewal Let's Encrypt allows no more than 20 certificates to be issued

**URL:** <https://community.letsencrypt.org/t/renewal-lets-encrypt-allows-no-more-than-20-certificates-to-be-issued/41509>\
**Category:** Help\
**Created:** [September 4, 2017, 10:40am UTC](https://community.letsencrypt.org/t/renewal-lets-encrypt-allows-no-more-than-20-certificates-to-be-issued/41509 "2017-09-04T10:40:30Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sidnei\_alves1](https://avatars.discourse-cdn.com/v4/letter/s/3be4f8/32.png) [@sidnei\_alves1](https://community.letsencrypt.org/u/sidnei_alves1)\
**Post date:** [September 4, 2017, 10:40am UTC](https://community.letsencrypt.org/t/renewal-lets-encrypt-allows-no-more-than-20-certificates-to-be-issued/41509/1 "2017-09-04T10:40:30Z")

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Please fill out the fields below so we can help you better.

My domain is: [labexato.com.br](http://labexato.com.br)

I ran this command:  
try to renew the certificate, but gave error

It produced this output: The installation of the Let’s Encrypt SSL certificate failed: Remove certificate failure: One of the certificates you intend to exclude is used to protect Plesk

My web server is (include version):

The operating system my web server runs on is (include version):  
Plesk Onyx  
Version 17.8.2

My hosting provider, if applicable, is: windows server 2012

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

I tried a few times, until I gave this error, how to solve it by what I understood, plesk requested the certificates but not active for me

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**Author:** ![schoen](https://sea3.discourse-cdn.com/letsencrypt/user_avatar/community.letsencrypt.org/schoen/32/79_2.png) [@schoen](https://community.letsencrypt.org/u/schoen)\
**Post date:** [September 4, 2017, 6:24pm UTC](https://community.letsencrypt.org/t/renewal-lets-encrypt-allows-no-more-than-20-certificates-to-be-issued/41509/2 "2017-09-04T18:24:02Z")

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Bom dia @sidnei_alves1,

It looks like you’re using KingHost. KingHost has claimed to have built-in support for Let’s Encrypt certificates in its hosting platform.

> **[Certificado SSL Grátis - KingHost Hospedagem de Sites](https://www.kinghost.com.br/certificado-ssl)**
>
> Com esse certificado, você garante confiabilidade dos usuários, assegurando que os dados de seu site são criptografados, e estão totalmente seguros.

I would suggest that you should contact KingHost’s support because I think that they’ll be in a much better position to help you. (Nobody on this forum is responsible for the development of Plesk Onyx.)

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**Author:** ![system](https://global.discourse-cdn.com/letsencrypt/original/3X/c/a/ca6c06ea1ea201324bba7048c6841ce60236468d.png) [@system](https://community.letsencrypt.org/u/system)\
**Post date:** [October 4, 2017, 6:24pm UTC](https://community.letsencrypt.org/t/renewal-lets-encrypt-allows-no-more-than-20-certificates-to-be-issued/41509/3 "2017-10-04T18:24:10Z")

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